Customer Service Administrator

4 weeks ago


BurtonOnTrent, United Kingdom 2Fawcett Recruitment Full time

Role: Customer Service Administrator

**Salary**: £23000 Eligible for 10% bonus upon completing successful probation period.

Type: Permanent

Hours: Monday to Friday 37.5 hours per week

Hybrid working - 3 days in the office 2 days at home.

2Fawcett are currently recruiting for a Customer Service Administrator for a business based in Burton.

Your main duties will be:

- New partner onboarding
- Managing Incoming partner enquiries (via telephone or PC)
- Partner account management
- Commission and account administration
- Stock control and sales orders
- Partner assistance / query resolution
- Technical support
- Proactive customer care
- Data entry and query resolution

Experience
- Someone with telecoms experience
- Ideally some sales experience
- Understanding of telephone account management
- CRM experience

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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