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Customer Service Administrator
4 months ago
Customer Service Administrator
BARTON MARINA, NEAR BARTON-UNDER-NEEDWOOD DE13 8AS
FULL TIME
The Role
Our prestigious Birmingham salon is recruiting for an experienced and naturally personable Customer Service Administrator who will deliver a first class impression every time. With a proven track record in similar roles, you will demonstrate a high attention to detail and accuracy in all areas of administration. Operating from front of house, you will be truly customer focused and will dedicate yourself to maintaining our unparalleled reputation in hair loss. Clients who have experienced hair loss through Alopecia and chemotherapy treatment are at the heart of what we do. Ultimately, you will help boost our reputation by building friendly and trusting relationships with clients.
Our Birmingham salon is relocating to a spectacular new premises at Barton Marina in the next 2 weeks and will be opening their spectacular new salon on August 5th. This is a very exciting time for Aderans so why not join us on this incredible journey?
**Responsibilities**:
- Warmly greeting clients upon their arrival, consistently displaying courtesy & discretion
- Assisting Salon Management with their workload, adopting a ‘nothing is too much trouble’ attitude
- Scheduling and confirming appointments via the salon CRM system, phone & e mail queries and salon WhatsApp, maintaining detailed and accurate client data records
- Competently informing clients about all in house and web-based services, products and offers
- Excellent compliant handling, always resolving to the highest standard
- General office administration
- Efficient use of Company software & programs
- Accurate payment processing
- Posting daily sales
- Stock control including regular stock counts, ordering and transfers
- Salon Health and Safety awareness, driving compliance in all areas
- Ensures GDPR compliance is followed in all processes
- Excellent time management & organisational skills
- Proven competency in all general administration
- Excels in all areas of customer relations
- A positive and professional team player in every sense
- Exceptional communication skills
- A problem solver who recognises the issue & then finds the solution
- An empathetic people person who instinctively calms a stressful situation
- Embraces a culture where we work ‘as a family’
Skills/Experience
- Highly experienced in all areas of customer service is essential
- Extensive experience in general office administration is essential
- Strong working knowledge of Microsoft Office, particularly Excel
- Experience within the hair industry desirable but not essential
Our Offer
- Starting salary £20,692 / £11 per hour
- Monday, Thursday, Friday & Saturday 9 am to 5 pm, Sunday 11 am - 5 pm, 36 hours per week
- Full training provided
- Discretionary, monthly targeted bonus scheme
- Company sick pay
- Staff discount
- Company Health Care Cash Plan
- Employee Assistant Program dedicated to employee well-being
- Refer a Friend Scheme
- Workplace pension
- Cycle to work scheme
- Company social events
- 20 days holiday plus bank holidays
- Birthday off (after 6 months)
The Company:
We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.
With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK
Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.
Data protection statement:
**Job Types**: Full-time, Permanent
**Salary**: From £11.00 per hour
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- customer service: 2 years (required)
Work Location: In person
Application deadline: 07/08/2023
Expected start date: 07/08/2023
