Booking Coordinator

6 months ago


Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

We are looking for an experienced, forward thinking booking coordinator to join our friendly and dynamic team within the Oral & Facial department at Warwick Hospital.

Excellent communication, organisational and proven administration and IT skills are vital in this role to provide support in the smooth running of this busy outpatient department.

Experience of dealing with the public would be advantageous, as would knowledge of the Lorenzo and eRS, but training is available.

To work as a flexible member of a team to carry out clerical duties within the Oral & Facial team giving support to patients, medical staff and the management process, maintaining an effective customer focused service.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Principle duties will be amongst the following dependant on area of work
**on the day**:
- **Key Responsibilities**:
Negotiate patient appointments to attend for both Outpatients and day surgery/ in-patient procedures, working against agreed protocols either through face to face contact or via the telephone, including any changes to pre-planned dates.

Ensure all relevant patient information is recorded on the Trust’s PAS system and updated accordingly, including early offers of operation date.

To be the point of contact in the Trust for booked admission enquiries from patients.

Work flexibly and provide cross cover for colleagues in the Department.

Deal with day-to-day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner.

Outpatient Booking Management

Strict adherence to sequential outpatient booking, access booking times and the waiting list policy is essential.

Ensure any patients who have not responded to invite letters, or do not attend, are dealt with in line with the Patient Access Policy.

Ensure patients on a 2 week wait pathway are treated within national cancer target requirements

Communication

Ensure patients are sent appropriate communication regarding their appointments i.e. confirmation letter to patient, reschedule letter, along with any relevant information.

To provide non clinical advice regarding procedures & processes to the patient as per their individual requirements. To seek further advice from the Consultant or lead nurse if required.

Liaise with patients to ensure they receive relevant information regarding the booking process with telephone & E mail contacts.

Liaise with reception staff regarding clinics and follow up appointments

Service Improvement/ Team Development

Be involved in the development & revision of protocols & processes as required.

To participate in the training and induction of new starters and work experience

Data Quality

Ensure any data entries are accurate and good record keeping is maintained at all times.

Ensure waiting lists are regularly validated to ensure these are accurate

Monitor patient pathways to ensure patients don’t breach their 18 week pathways.



  • Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients. The post holder will work within the inpatient booking team. The main focus of this role is to book surgical lists for an allocated specialty. Full training will be provided. The post holder will be required to ensure that they...


  • Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients. The post holder will work within the inpatient booking team. The main focus of this role is to book surgical lists for an allocated specialty. Full training will be provided. The post holder will be required to ensure that they...


  • Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for person who is interested in this permanent part time role. The post holder will work within the inpatient booking team. The main focus of this role is to book surgical lists for an allocated specialty. Full...

  • Training Coordinator

    6 months ago


    Warwick, United Kingdom Protyre Full time

    Micheldever Tyres are looking for a **Training Coordinator** to support **Protyre Autocare** colleagues within the wider MTS group. Working closely with technical training, apprenticeship and operation teams to ensure delegates receive a first-class experience when enrolling onto a range of learning pathways, courses and qualifications. You will manage all...

  • Events Coordinator

    1 month ago


    Warwick, United Kingdom Hamlin Knight Full time

    Our client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department. Main Duties and Responsibilities: Managing speaker relationships Ensuring invoices are paid and purchase orders are raised...

  • Events Coordinator

    1 month ago


    Warwick, United Kingdom Hamlin Knight Full time

    Our client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department.Main Duties and Responsibilities:Managing speaker relationshipsEnsuring invoices are paid and purchase orders are raisedBooking...

  • Events Coordinator

    3 weeks ago


    Warwick, United Kingdom Hamlin Knight Full time

    Our client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department.Main Duties and Responsibilities:Managing speaker relationshipsEnsuring invoices are paid and purchase orders are raisedBooking...

  • Events Coordinator

    1 month ago


    Warwick, United Kingdom Hamlin Knight Full time

    Our client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department.Main Duties and Responsibilities:Managing speaker relationshipsEnsuring invoices are paid and purchase orders are raisedBooking...

  • Events Coordinator

    1 day ago


    Warwick, United Kingdom Hamlin Knight Full time

    Job Description Our client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department. Main Duties and Responsibilities: Managing speaker relationships Ensuring invoices are paid and purchase orders...

  • Events Coordinator

    24 hours ago


    warwick, United Kingdom Hamlin Knight Full time

    Job Description Our client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department. Main Duties and Responsibilities: Managing speaker relationships Ensuring invoices are paid and purchase orders...

  • Events Coordinator

    1 month ago


    Warwick, United Kingdom Hamlin Knight Careers Full time

    Our client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department.Main Duties and Responsibilities:Managing speaker relationshipsEnsuring invoices are paid and purchase orders are raisedBooking...

  • Events Coordinator

    1 month ago


    warwick, United Kingdom Hamlin Knight Full time

    Our client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department.Main Duties and Responsibilities:Managing speaker relationshipsEnsuring invoices are paid and purchase orders are raisedBooking...

  • Events Coordinator

    6 months ago


    Warwick, United Kingdom SOS Silence of Suicide Full time

    SOS Silence of Suicide is a registered mental health and wellbeing charity which was formed in 2015. Our aims are to reduce the stigma, shame & silence that can prevent open and beneficial conversations around mental health and feelings of suicide. We are now in the process of growing, and we are seeking to appoint an experienced, full time **Events...


  • Warwick, United Kingdom Apex Recruitment Services Full time

    **6-month FTC** **Location: Warwick** **Hybrid Working Model** **37.5 hours per week with flexible start and finish times (Part time hours would also be considered)** An exciting opportunity to join a global organisation within the automotive industry as a Customer Service Coordinator has arisen. Join us for an exhilarating 6-month journey where you...

  • Theatre Coordinator

    6 months ago


    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    The Operating Department at Warwick Hospital are recruiting for a Band 6 Theatre Coordinator. The Theatre Coordinator will coordinate the operating department’s activity, including liaising with all members of the multi-disciplinary team to ensure effective NCEPOD, trauma and elective theatre utilisation. They will also provide administrative support to...


  • Warwick, Warwickshire, United Kingdom Hamlin Knight Full time

    Our client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department. Booking venues and hotel rooms for events Creating events on CRM system and ensuring the website is updated Liaising with...


  • Warwick, United Kingdom Optimise By Recruitment Full time

    Optimise by Recruitment are currently working alongside a UK leader within the Manufacturing industry. Due to growth and expansion within the company, they are seeking to recruit a Lead Production Coordinator to join their company! **Job Purpose** Effectively lead and supervise a manufacturing team to ensure that they achieve production, quality, and H&S...


  • Warwick, United Kingdom Volvo Trucks Full time

    Fleet Sales Coordinator **Location**:Warwick, GB, CV34 5YA**Position Type**:Professional**Fleet Sales Coordinator** **Warwick (50% Hybrid Working)** **Up to £30,000 depending on experience & Company Bonus** We are embarking on an exciting electromobility journey, aiming to reach a global target of 50% of all new trucks sold to be battery or fuel-cell...


  • Warwick, United Kingdom Volvo Group Full time

    **Fleet Sales Coordinator** **Warwick (50% Hybrid Working)** **Up to £30,000 depending on experience & Company Bonus** We are embarking on an exciting electromobility journey, aiming to reach a global target of 50% of all new trucks sold to be battery or fuel-cell electric by 2030. As electric trucks become a reality and a sustainable solution for cities...


  • Warwick, United Kingdom National Grid Full time

    **About the Role**: An exciting opportunity has arisen for a Recruitment Coordinator - Early Careers to join our team on a 12-month FTC. This role is working as part of the Operations team within Recruitment team who are part of the wider People and Culture team. The team provides all the permanent recruitment support to National Grid The Operations team...