Inpatient Booking Coordinator
6 months ago
Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients.
The post holder will work within the inpatient booking team. The main focus of this role is to book surgical lists for an allocated specialty. Full training will be provided.
The post holder will be required to ensure that they provide a patient centred approach at every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times are avoided or escalated to the relevant manager.
Applicants will need to be a good team worker as well as able to work independently. They will need to be flexible, and be able to use their own initiative working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising own workload and ensuring data quality and customer service are met to a high quality standard.
To work as a flexible member of a team to carry out clerical duties within the Patient Access Services giving support to patients, medical staff and the management process, maintaining an effective customer focused service.
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Principle duties will be amongst the following dependant on area of work
**on the day**:
- **Key Responsibilities**:
Negotiate patient appointments to attend for both Outpatients and day surgery/ in-patient procedures, working against agreed protocols either through face to face contact or via the telephone, including any changes to pre-planned dates.
Ensure all relevant patient information is recorded on the Trust’s PAS system and updated accordingly, including early offers of operation date.
To be the point of contact in the Trust for booked admission enquiries from patients.
Work flexibly and provide cross cover for colleagues in the Department.
Deal with day to day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner.
Inpatient Booking Management
Liaise with clinicians to create a database of operation times per procedure, together with key information regarding fully utilising theatre lists.
Strict adherence to sequential booking, access booking times and the waiting list policy is essential.
Book pre-operative assessment appointments as necessary
Order any specialised equipment as necessary in a timely manner to ensure equipment is available for the list.
Create and forward admissions and theatre lists to wards, theatres and other departments as necessary.
Ensure any patients who have not responded to invite letters, or do not attend pre-operative assessment clinics, are dealt with in line with the Patient Access Policy.
Ensure patients on a 2 week wait pathway are treated within national cancer target requirements
Communication
Ensure patients are sent appropriate communication regarding their appointments i.e. confirmation letter to patient, reschedule letter, along with any relevant information.
To provide non clinical advice regarding procedures & processes to the patient as per their individual requirements. To seek further advice from the Consultant or lead nurse if required.
Liaise with patients to ensure they receive relevant information regarding the booking process with telephone & E mail contacts.
Participate on the call handle rota, managing calls in a professional manner and assisting patients with their queries.
Liaise with reception staff regarding clinics and follow up appointments
Service Improvement/ Team Development
Be involved in the development & revision of protocols & processes as required.
To participate in the training and induction of new starters and work experience
Data Quality
Ensure any data entries are accurate and good record keeping is maintained at all times.
Ensure waiting lists are regularly validated to ensure accurate
Monitor patient pathways to ensure patients don’t breach their 18 week pathways.
-
Outpatient Booking Coordinator
5 months ago
Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full timePatient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for person who is interested in this permanent part time role. The post holder will work within the inpatient booking team. The main focus of this role is to book surgical lists for an allocated specialty. Full...
-
Booking Coordinator
5 months ago
Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full timeWe are looking for an experienced, forward thinking booking coordinator to join our friendly and dynamic team within the Oral & Facial department at Warwick Hospital. Excellent communication, organisational and proven administration and IT skills are vital in this role to provide support in the smooth running of this busy outpatient department. Experience...
-
Outpatient Booking Co-ordinator
6 months ago
Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full timePatient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for person who is interested in this full time role. The post holder’s main focus will be to work within the Outpatient Booking Team. Full training will be provided. The post holder will be required to ensure that...
-
Outpatient Booking Co-ordinator
6 months ago
Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full timePatient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for person who is interested in this full time role. The post holder’s main focus will be to work within the Outpatient Booking Team. Full training will be provided. The post holder will be required to ensure that...
-
2 Week Wait Booking Co-ordinator
6 months ago
Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full timePatient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for an individual who is interested in this fixed term role. The post holder will work within the 2ww Outpatient Booking Team. The main focus of this role is to book 2ww appointments/set up clinics etc. The applicant...
-
2 Week Wait Booking Co-ordinator
3 months ago
Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full timeJob summary Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for an individual who is interested in this fixed term role. The post holder will work within the 2ww Outpatient Booking Team. The main focus of this role is to book 2ww appointments/set up clinics...
-
Outpatient Receptionist Support Clerk
5 months ago
Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full timePatient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for people who are interested in this fixed term role. The post holders’ main focus will be to work within the Referrals team to deal with telephone calls from patients and to book patient appointments and manager...
-
Training Coordinator
5 months ago
Warwick, United Kingdom Protyre Full timeMicheldever Tyres are looking for a **Training Coordinator** to support **Protyre Autocare** colleagues within the wider MTS group. Working closely with technical training, apprenticeship and operation teams to ensure delegates receive a first-class experience when enrolling onto a range of learning pathways, courses and qualifications. You will manage all...
-
Events Coordinator
1 week ago
Warwick, United Kingdom Hamlin Knight Full timeOur client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department. Main Duties and Responsibilities: Managing speaker relationships Ensuring invoices are paid and purchase orders are raised...
-
Events Coordinator
1 week ago
Warwick, United Kingdom Hamlin Knight Full timeOur client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department.Main Duties and Responsibilities:Managing speaker relationshipsEnsuring invoices are paid and purchase orders are raisedBooking...
-
Events Coordinator
2 weeks ago
Warwick, United Kingdom Hamlin Knight Full timeOur client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department.Main Duties and Responsibilities:Managing speaker relationshipsEnsuring invoices are paid and purchase orders are raisedBooking...
-
Outpatient Receptionist Support Clerk
6 months ago
Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full timeTo carry out clerical duties in all aspects of the computerised Health Records Service within the Warwick and Stratford Outpatient Departments giving support to patients, medical staff and the management process, maintaining an effective customer focused service. To provide a knowledgeable, high quality, resource efficient and customer friendly reception...
-
Events Coordinator
5 days ago
Warwick, United Kingdom Hamlin Knight Careers Full timeOur client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department.Main Duties and Responsibilities:Managing speaker relationshipsEnsuring invoices are paid and purchase orders are raisedBooking...
-
Events Coordinator
2 weeks ago
warwick, United Kingdom Hamlin Knight Full timeOur client is a reputable and forward thinking membership governing body to the property industry. Due to expansion, they are now seeking an Events Coordinator is to assist with the operations of the courses and events department.Main Duties and Responsibilities:Managing speaker relationshipsEnsuring invoices are paid and purchase orders are raisedBooking...
-
Events Coordinator
5 months ago
Warwick, United Kingdom SOS Silence of Suicide Full timeSOS Silence of Suicide is a registered mental health and wellbeing charity which was formed in 2015. Our aims are to reduce the stigma, shame & silence that can prevent open and beneficial conversations around mental health and feelings of suicide. We are now in the process of growing, and we are seeking to appoint an experienced, full time **Events...
-
Customer Service Coordinator
5 months ago
Warwick, United Kingdom Apex Recruitment Services Full time**6-month FTC** **Location: Warwick** **Hybrid Working Model** **37.5 hours per week with flexible start and finish times (Part time hours would also be considered)** An exciting opportunity to join a global organisation within the automotive industry as a Customer Service Coordinator has arisen. Join us for an exhilarating 6-month journey where you...
-
Activity Coordinator
5 months ago
Warwick, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full timeActivity Coordinator, Older Adult Mental Health Ward, Warwick The post is responsible for providing and organising a range of therapeutically engaging activities with small groups of patients. The post holders will deliver activities independently; with other members of the team (nursing, OT, Physio, Speech and Language staff); and maintain resources for...
-
Theatre Coordinator
5 months ago
Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full timeThe Operating Department at Warwick Hospital are recruiting for a Band 6 Theatre Coordinator. The Theatre Coordinator will coordinate the operating department’s activity, including liaising with all members of the multi-disciplinary team to ensure effective NCEPOD, trauma and elective theatre utilisation. They will also provide administrative support to...
-
Activity Coordinator
7 months ago
Warwick, United Kingdom Coventry and Warwickshire Partnership Trust Full timeTo provide a diverse program of activities for all inpatient patients on the ward To provide activities to a group of patients. These activities will include identified therapeutic interventions and for physical activity, planned wellbeing, patient meetings and mental wellbeing.. To provide activities on and off the ward, accessing the local community as...
-
Operations Coordinator
1 month ago
Warwick, United Kingdom CitySprint Full timeOperations Coordinator Operations Coordinator | Warwick | Permanent Salary: 24,169 Shifts: Between 10 am to 7 pm Hours: 40 hours per week, Monday-Friday Benefits and perks: An impressive holiday allowance that rises in line with your years of service. Additional day off for your birthday so you can celebrate in style. Death...