Patient Access Team Leader
7 months ago
The post holder shall, as necessary, provide cover for and undertake duties of absent colleagues and ensure that staff absences are reported to their line manager. The post holder will be responsible for the annual leave diary for their team, ensuring adequate cover to support business requirements and reporting any shortfalls to their line manager in a timely manner. The post holder and his/her team will be responsible for : - Ensure reception duties are carried out in a professional, pleasant, tactful and understanding manner and that Patient Access Clerks greet patients, check their demographic details, update the Patient Administration System (PAS) with relevant changes and help them with any enquiries / problems they may have. Ensure that Patient Access Clerks book required follow-up appointments or discharge Patients as required, in-line with Trust Policy and Procedures.
Ensure that Patient Access Clerks arrange and book any interpreters required. Ensure Patient Access Clerks issue travel expenses claim forms. Ensure Patient Access Clerks inform patients and visitors of any delays in clinic. The post holder shall follow, and ensure his/her team follow all the policies and procedures of the organisation.
Independently co-ordinate and manage changes to clinics. Support Patient Access Clerks to ensure maintenance of the standards of service. Attend meetings as directed by Patient Access Officer/Co-ordinator. Participate and contribute to meetings to discuss improvements in own area.
Prepare information required for meetings as necessary. Ensure a courteous, professional and efficient point of contact is provided to customers and service users both face to face and over the telephone. Ensure accurate and timely data input into PAS system. Ensure issues relating to the administrative function are reported immediately.
Inform Patient Access Officer/ Co-ordinator of any changes that may affect procedures within the department Respond to escalated customer queries or concerns in an effective and professional manner. Ensure teams have clear and up to date knowledge of the rules and protocols of the service to ensure full and effective service delivery Work flexibly to ensure that the service operates effectively, including working across all Trust sites and across speciality boundaries. Report to your line manager any complaints or incidents that arise in relation to your area of work. Appraise appropriate staff and identify training requirements using the Staff Appraisal system used within the Trust.
Respond to day to day staff issues. Ensure sickness and absence policy followed, monitor staff absence and perform return to work interviews as required. Complete relevant documentation and advise staff of sickness procedures. Develop the knowledge and skills of clerks through training and advice in relation to the systems, software and processes used within service.
Support close co-operation and communications between teams and departments within own department and across the trust.
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Patient Access Team Leader
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a dynamic Team Leader to join Patient Access Services looking after the clerking/reception function. The position is permanent and although based on the Aintree site, Trust employees are contracted to work on any Trust site. Hours of work are Monday - Friday 08:30 - 17:00, however flexibility is required to cover the...
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Patient Access Team Leader
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timePlease see attached Job Description and Person Specification The post holder shall, as necessary, provide cover for and undertake duties of absent colleagues and ensure that staff absences are reported to their line manager. The post holder will be responsible for the annual leave diary for their team, ensuring adequate cover to support business requirements...
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Patient Access Team Leader
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a dynamic Team Leader to join Patient Access Services on a full time basis. The position is permanent at 37.5 hours per week and based on the Aintree Hospital site, Monday - Friday between the hours of 8am - 6.30pm. You will be required to work on a rota to cover until 6.30pm. The post holder will be working with a...
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Patient Access Clerk
5 days ago
Liverpool, Liverpool, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly organized and enthusiastic administrative support specialist to join our team at Liverpool University Hospitals NHS Foundation Trust. The successful candidate will be responsible for providing exceptional patient access services, ensuring seamless communication with patients, clinicians, and staff.As a key member of our...
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Patient Access Clerk
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeThe post holder is responsible as part of a team for providing a dedicated and comprehensive administration and reception service for Outpatients within the Trust using Partial and Full booking processes. The post holder will act as the first point of contact for all Outpatient enquiries from internal and external customers at all levels. A significant...
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Patient Access Clerk
6 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Orthopaedics Elective Care, Partial Booking Team at Broadgreen Hospital. We are a hard working, dynamic team that provides Elective Administration support for the unit. We hope to recruit an organised and enthusiastic administration clerk that is flexible and looking to be a part of a great team. **Our...
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Patient Access Clerk
6 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team. We have a...
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Patient Access Clerk
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team. We have a...
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Patient Access Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full time**Role Overview**The Patient Access Specialist will play a vital role in ensuring the smooth delivery of administrative services at The Walton Centre NHS Foundation Trust.You will be responsible for:Coordinating patient bookings, registrations, and referrals.Maintaining accurate records and databases.Providing exceptional customer service and...
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Administrative Officer-Patient Access
3 days ago
Liverpool, Liverpool, United Kingdom NHS Full timeJob Title: Administrative Officer-Patient AccessAbout UsLiverpool University Hospitals NHS Foundation Trust is a leading healthcare provider in the UK, committed to delivering exceptional patient care. We are seeking an experienced Administrative Officer to join our Patient Access team.Job DescriptionThe successful candidate will be responsible for managing...
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Patient Access Team Leader
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timePlease see the attached Job Description and Person Specification for all relevant information. The post holder is responsible for supporting the Supervisor and Management Teams in the achievement of local and national targets.
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Patient Access Clerk
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeThe post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder/ general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision. The post holder shall follow all the policies and procedures of the organisation. Booking of...
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Deputy Head of Patient Access and Validation
6 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAlongside this, the post holder will support the implementation of standardised waiting list management processes, validation processes and patient administration processes across the patient journey working closely with the Admin Academy to ensure compliance with national rules and guidance on waiting lists and elective care management, and will be joining...
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Patient Access Clerk-Operations Manager
3 days ago
Liverpool, Liverpool, United Kingdom NHS Full timeJob Title: Patient Access Clerk-Operations ManagerAbout Our TeamWe are a dynamic team within Liverpool University Hospitals NHS Foundation Trust, dedicated to providing exceptional patient care. As a Patient Access Clerk, you will play a vital role in ensuring seamless patient flow and registration.Key ResponsibilitiesThe successful candidate will be...
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Patient Access Clerk
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen within our Patient Access and Templates Team at Broadgreen Hospital for 2 x Band 3 Patient Access Clerks. We are a hard working, dynamic team that provides administrative support to the care groups in the registration and management of referrals and templates for all appointment priorities (routine/urgent/2ww). We hope to...
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Patient Access Clerk
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Patient Access and Templates Team at Broadgreen Hospital. We are a hard working, dynamic team that provides administrative support to the care groups in the registration and management of referrals and templates for all appointment priorities (routine/urgent/2ww). We hope to recruit an organised and...
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Patient Access Clerk
8 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeThe post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder / general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision. The post holder shall follow all the policies and procedures of the organisation. Please see...
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Patient Access Clerk
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeThe post holder has responsibility to undertake the full range of duties commensurate with the role (booking appointments/ patient reminder /reviewing waiting times/ general admin) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision. The post holder shall follow all the policies and procedures of...
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Patient Care Advisor
7 months ago
Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full timeRole summary To provide an excellent customer service to patients, relatives, carers, colleagues and external organisations To work as a member of a flexible team, enabling and supporting patients through the choice pathway to book outpatient service & Emergency appointments according to NHS targets in a knowledgeable and courteous manner. To confidentially...
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Team Leader
7 months ago
Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full timeProvide clinical and managerial leadership for nursing and support staff to ensure effective running of the unit in the absence of Manager and also work at our satellite unit in Chester. Promote positive patient experience to all patients ensuring a positive patient journey. This post will be covering Liverpool and Chester sites. Main Duties - Assist with...