Patient Access Clerk
7 days ago
The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder/ general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision. The post holder shall follow all the policies and procedures of the organisation. Booking of appointments Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc. Using the PAS system, in chronological order, invite patients and book appointments as appropriate.
Manage appointment slot issues in line with local/national standard operating procedures; refer to line manager any issues which jeopardise 18 week pathway. To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies. Receive and process telephone calls from relatives/carers of patients informing the Trust of the patients death and amend PAS accordingly. This may require sensitive handling.
Telephone patients to negotiate convenient outpatient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) regarding booking, changing or cancelling their appointments. This involves identifying the correct appointment, clinic, session and doctor code to which the caller is referring and rescheduling or cancelling the appointment as appropriate. Inform the appropriate Consultant/ Directorate/secretarial staff of patients who have cancelled their appointment inappropriately e.g.
urgent appointments. Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the PAS system. Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required e.g. copy letters, NHS Number etc.
Produce and manage daily reports in line with patient reminder systems to ensure patient information is kept updated. Contact patients as requested in order to cancel/reschedule their appointments. Inform line manager of any system or appointment slot issues.Reception of patients Undertake reception duties in a professional, pleasant, tactful and understanding manner. Greet patients upon arrival, check demographic information is up to date on PAS and arrive patient on system.
On instruction from clinical staff distribute tea/coffee vouchers where appropriate. Update information on patient display screen within reception area.Assist patients and visitors with any problems that may arise during their visit. Act as the first point of contact for all enquiries presenting in the reception area. Exercise judgement when problems arise by taking appropriate action to resolve the problem or refer on to the appropriate person.
Attempt to diffuse difficult situations with angry or distressed patients/visitors and when unable to do so contact the appropriate manager or clinical staff for support. Arrange and book interpreters for patients attending clinics as required. Advise patients/visitors of any identified delays that occur and explain to individuals why other patients may have to be seen sooner. During the clinic session, liaise with all clinical staff to ensure the smooth running of the clinic.
Process daily clinic activities as per procedures including; printing the clinic booking summary, the booking of appointments, completion of appointment cards, recording patient in register (diabetes and LMC only),production of appointment letters, discharging patients, recording arrival/departure times, recording ethnicity/transgender information, liaising with clinical/directorate staff regarding next available appointment and entering relevant data regarding patient appointment into PAS system. Provide advice/guidance in relation to Friends & Family testing /Consent for Consent. Complete clinic outcome forms in a timely manner preferably during clinic session. Direct patients to other areas/departments within the Trust using experiential knowledge.
Print ID sheets/labels as necessary.
-
Patient Access Clerk
5 days ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team. We have a...
-
Patient Access Clerk
3 weeks ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team. We have a...
-
Patient Access Clerk
2 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Patient Access Team at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team. We have a number of vacancies for...
-
Patient Access Clerk
1 week ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Patient Access Team at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team. We have a number of vacancies for...
-
Patient Access Clerk
4 days ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Orthopaedics Elective Care, Partial Booking Team at Broadgreen Hospital. We are a hard working, dynamic team that provides Elective Administration support for the unit. We hope to recruit an organised and enthusiastic administration clerk that is flexible and looking to be a part of a great team. **Our...
-
Patient Access Clerk
2 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Patient Access Team at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team. We have a number of vacancies for...
-
Patient Access Clerk
3 weeks ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeJob summary An exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great...
-
Patient Access Clerk
2 weeks ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeJob summary An exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great...
-
Patient Access Clerk
3 weeks ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeJob summary An exciting job opportunity has arisen within our Orthopaedics Elective Care, Partial Booking Team at Broadgreen Hospital. We are a hard working, dynamic team that provides Elective Administration support for the unit. We hope to recruit an organised and enthusiastic administration clerk that is flexible and looking to be a part of a great...
-
Patient Access Clerk
2 weeks ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeThe post holder is responsible as part of a team for providing a dedicated and comprehensive administration and reception service for Outpatients within the Trust using Partial and Full booking processes. The post holder will act as the first point of contact for all Outpatient enquiries from internal and external customers at all levels. A significant...
-
Patient Access Clerk
6 days ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeThe post holder is responsible as part of a team for providing a dedicated and comprehensive administration and reception service for Outpatients within the Trust using Partial and Full booking processes. The post holder will act as the first point of contact for all Outpatient enquiries from internal and external customers at all levels. A significant...
-
Patient Access Team Leader
3 weeks ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timePlease see attached Job Description and Person Specification The post holder shall, as necessary, provide cover for and undertake duties of absent colleagues and ensure that staff absences are reported to their line manager. The post holder will be responsible for the annual leave diary for their team, ensuring adequate cover to support business requirements...
-
Patient Access Team Leader
2 weeks ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeThe post holder shall, as necessary, provide cover for and undertake duties of absent colleagues and ensure that staff absences are reported to their line manager. The post holder will be responsible for the annual leave diary for their team, ensuring adequate cover to support business requirements and reporting any shortfalls to their line manager in a...
-
Patient Access Team Leader
2 weeks ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a dynamic Team Leader to join Patient Access Services looking after the clerking/reception function. The position is permanent and although based on the Aintree site, Trust employees are contracted to work on any Trust site. Hours of work are Monday - Friday 08:30 - 17:00, however flexibility is required to cover the...
-
Patient Access Team Leader
2 weeks ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a dynamic Team Leader to join Patient Access Services looking after the clerking/reception function. The position is permanent and although based on the Aintree site, Trust employees are contracted to work on any Trust site. Hours of work are Monday - Friday 08:30 - 17:00, however flexibility is required to cover the...
-
Patient Access Clerk
6 days ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen within our Patient Access and Templates Team at Broadgreen Hospital for 2 x Band 3 Patient Access Clerks. We are a hard working, dynamic team that provides administrative support to the care groups in the registration and management of referrals and templates for all appointment priorities (routine/urgent/2ww). We hope to...
-
Patient Access Team Leader
1 week ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeJob summary An exciting opportunity has arisen for a dynamic Team Leader to join Patient Access Services looking after the clerking/reception function. The position is permanent and although based on the Aintree site, Trust employees are contracted to work on any Trust site. Hours of work are Monday - Friday 08:30 - 17:00, however flexibility is...
-
Patient Services Clerk
1 week ago
Liverpool, United Kingdom The Clatterbridge Cancer Centre NHS Foundation Trust Full timePatient Services Clerk - Admin Services - CCCL Liverpool **30 Hours per week - Monday to Friday** The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the postholder is placed, not all of the tasks may be carried out and...
-
Patient Access Clerk
5 days ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting job opportunity has arisen within our Patient Access and Templates Team at Broadgreen Hospital. We are a hard working, dynamic team that provides administrative support to the care groups in the registration and management of referrals and templates for all appointment priorities (routine/urgent/2ww). We hope to recruit an organised and...
-
Patient Services Clerk
4 weeks ago
Liverpool, United Kingdom The Clatterbridge Cancer Centre NHS Foundation Trust Full timeRotational shift pattern, 0800-1400 and 1400-2000 working Mon-Fri with occasional weekend and bank holidays when required Patient Services Clerk - Admin Services - CCCL Liverpool 30 hours per week, working a two week shift pattern which will include week 1 - 0800-1400 and week 2 - 1400-2000 The Patient Services Clerk has a varied role which spans a number...
