Customer Service Administrator

3 days ago


Whitley, United Kingdom Tunstall Healthcare Full time

We are currently looking for a **Customer Service Administrator** to join our Connected Care team and help us make a difference to our users lives by providing vital customer support to our clients, patients, and clinicians. **This is a 12 month Fixed Term Contract**.

**What will you be doing in this role?**

You will provide **effective end to end support** and **coordination** on a variety of our services, including**.**You will be scheduling **appointments**, **order management** and **providing updates to the customer and service user on progress**.

You will be a **confident communicator**, both written and verbal, able to adapt to **build great relationships** with internal and external customers. You will be **proactive** in your approach, always looking to resolve solutions as the first point of contact and **offering a great service**, **every time**.

***Key skills and experience**:

- A confident IT user (particularly with MS Excel, Outlook and Word), you will be able to pick up new systems quickly,
- Confident communicating clearly over the phone or in writing,
- High attention to detail - able to accurately record information on our systems,
- Able to build effective relationships with internal and external customers,

**If you are not sure if you have the relevant skills or experience, then please apply** (only takes a few minutes) and let our team review and come back to you.

***What we offer**:

- Hybrid working (50% home / 50% office)
- Competitive salary (£20,397 pa)
- 25 days holiday + bank holidays
- Contributory pension
- Volunteer day
- Car benefit scheme
- Perks and benefits that include things like: free eye tests, a cycle to work scheme, retail discounts and a subsidised on-site canteen
- Free car parking
- A warm and welcoming team environment
- Development and a chance to build a rewarding career

**Your key day-to-day responsibilities could include**:

- Conducting technical triage calls for patients, asking them to update their readings and updating the systems accordingly and feedback to the clinician via our systems,
- Accurately enter data onto our databases and schedule appointments, input and maintain referrals and installation work,
- Monitoring stock levels to help make sure customers stock levels are maintained,
- Positively contributing towards the success of the team by displaying high levels of customer service, with a safety conscious, professional and sensitive outlook

**A bit about us**:
Tunstall is a **market-leading healthcare technology provider**.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of 3,000+ people provide **lifesaving** and **life changing technology** and **services** to **millions of customers** across **19 different countries**.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrateour commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

**Each Tunstall colleague has a superpowerthey’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.



  • Whitley, United Kingdom Tunstall Healthcare Full time

    Tunstall has been at the forefront of technology innovation for the health, housing and social care markets for 65 years. Its pioneering software, hardware and services enable new delivery models which can transform services across the care continuum andempower people to live independently and with an improved quality of life. Tunstall works with social...


  • Whitley Bay, United Kingdom Signature, Kitchens, Bathrooms and Tiles Ltd Full time

    **Company description** Signature Kitchens Bathrooms and Tiles Ltd is a family run business dedicated to producing only the most breath-taking kitchens, bathrooms and bedrooms. With over 10 years experience in the bathroom and kitchen industry we take great pride in the bespoke bathrooms, kitchens and bedrooms we design **Job description** Due to...


  • Whitley, Coventry, United Kingdom CV-Library Full time

    Job Title: Temporary Customer Service Assistant (Part-Time) Hours: Monday to Friday, 09:30 - 14:00 Contract Type: Temporary Job Summary We are looking for a detail-oriented and organised Temporary Customer Service Assistant to join our team on a part-time basis. This role involves primarily data entry, processing new clients, and supporting the customer...


  • Whitley Bay, United Kingdom Northumbria Primary Care Full time

    We are delighted to be able to offer Customer Care Administrator post at Park Parade Surgery. Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop into new...

  • Administration Temp

    11 hours ago


    Whitley, United Kingdom Pertemps SSDC - DDT Full time

    **Overview**. Pertemps Managed Solutions have an opportunity for an ambitious individual to join the recruitment team as an administrator. In this role you will work with a specialised team that focuses on recruiting individuals for customer service roles. **Responsibilities**: - Help develop existing relationships - Support high volume...


  • Whitley Bay, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...


  • Whitley Bay, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...

  • Administrator

    5 days ago


    Whitley Bay, United Kingdom McCarthy Stone Full time

    McCarthy Stone are seeking an organised, proactive, and service focused **Administrator** to play a vital role in our **Elderton Place **development at **Whitley Bay, Tyne and Wear **to help to enrich the lives of our homeowners! **Salary: £9.69** per hour **Hours: 15 per week** McCarthy Stone have a wealth of support and benefits for their staff. These...

  • Administrator

    7 months ago


    Whitley Bay, United Kingdom McCarthy Stone Full time

    ADMINISTRATOR NEEDED McCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our stunning development, Elderton Place in Whitley bay, to help to enrich the lives of our homeowners! Elderton Place, situated on Coquet Avenue in Whitley Bay, is a range of Retirement Living Plus properties exclusive to the...

  • Office Administrator

    6 months ago


    Whitley Bay, United Kingdom Cormeton Fire Protection Ltd Full time

    '''Duties''' - Answer and direct phone calls in a polite and professional manner - Greet visitors and direct them to the appropriate person or department - Perform clerical tasks such as typing, photocopying, and filing - Maintain office supplies and place orders when necessary - Assist with data entry and maintaining databases - Manage calendars and...


  • Whitley Bay, United Kingdom Nicholson Butcher Full time

    Join Our Historic Family Business! Are you passionate about delivering exceptional customer service while upholding the values of a longstanding family tradition? Do you thrive in a collaborative environment where teamwork and excellence go hand in hand? Become a valued member of our family at Nicholsons, where quality and service are our top...


  • Whitley Bay, United Kingdom Office Angels Full time

    **The role - Recruitment Administrator** Our client based in Whitley Bay are looking for an experienced Recruitment Administrator to start ASAP on a temporary on-going basis. Please read on to find out more about this opportunity. **Hours**: Monday - Friday 9am-5pm **Start date**: ASAP **Hourly rate**:£11.00ph paid on a weekly basis through Office...


  • Whitley Bay, North Tyneside, United Kingdom Card Factory Full time

    Are you a people person looking for a new challenge? We are seeking a Customer Service Representative to join our team at Cardfactory during the festive season. Key responsibilities include:Helping customers find what they need and addressing any queries or concernsWorking closely with colleagues to maintain a welcoming and engaging store environmentThe...


  • Whitley Bay, United Kingdom Office Angels Full time

    **The role - Recruitment Administrator** Our client based in Whitley Bay are looking for an experienced Recruitment Administrator to start ASAP on a temporary on-going basis. Please read on to find out more about this opportunity. **Hours**: Monday - Friday 9am-5pm **Start date**: ASAP **Hourly rate**:£11.00ph paid on a weekly basis through Office...

  • School Administrator

    1 month ago


    Whitley, Coventry, United Kingdom CV-Library Full time

    Smile Education are recruiting for a school experienced administrator to start immediately for a school in Coventry Working hours - 08.00-16.00   The successful applicant will be carrying out general administrative tasks such as signing visitors in and out of school in line with safeguarding policies, updating the school CRM system, and dealing with...


  • Whitley Bay, United Kingdom Contechs Full time

    **Position Description**: - The UK Client Relationship Centre is a part of our Customer Experience function. - Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. - These services are delivered by our...


  • Whitley Bay, United Kingdom Graham Hair and Beauty Full time

    **Administrative Assistant** Graham Hair & Beauty Limited Seaton Delaval NE25 **Job details** **Salary** £12.00 per hour **Job Type** Part-time Monday - Friday working Initially 10 - 15 hours per week over 3 days for 3 - 6 months **Benefits** Flexible days/hours within 9am - 6pm (5pm Friday) On-site parking NEST pension scheme 28 days annual...

  • Office Administrator

    7 months ago


    Whitley Bay, United Kingdom Recon Services Ltd Full time

    Recon Recruitment are presently recruiting for a office administrator for an established client of ours based in Whitley Bridge. Working as part of the admin team, you will be responsible for the day to day office admin, inputting timesheets into a excel spreadsheet, logging orders & deliveries onto the system etc. Due to the nature of the job an ability to...


  • Whitley Bay, United Kingdom EE Full time

    Where: We are hiring in 2 Contact Centre locations - EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park Full Time: PermanentSalary: £23,504.00 Plus Uncapped Commission Start Date: 2025Long Description Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have...


  • Whitley Bay, United Kingdom EE Full time

    Where: We are hiring in 2 Contact Centre locations - EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park Full Time: PermanentSalary: £23,504.00 Plus Uncapped Commission Start Date: 2025Long Description Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have...