Customer Care Administrator

4 months ago


Whitley Bay, United Kingdom Northumbria Primary Care Full time

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.

You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.

Answering telephones and booking appointments

Deal with requests for access to medical records.

Managing the practice generic in box and other electronic messaging systems.

Dealing with telephone calls from patients and third parties as appropriate.

And any other duties that are relevant to the post.

Working in a busy reception desk dealing with patients face to face and on the telephone.

All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.

Taking meeting minutes as required.

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Dealing with telephone calls from patients, and third parties as appropriate

Scan all incoming patient information into their computerised medical records.

To answer telephone calls & respond to all enquires directing the public as appropriate

To provide admin support to nursing & clinical staff.

Issue invoices and seeking payment for private work, keeping a record of monies received and owed using a Microsoft excel spreadsheet.

To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate.

Ensuring external mail is posted off daily.

In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.

Help out in reception when required.

The above is a guideline to some of the duties expected from a secretary in general practice but is by no means exhaustive



  • Whitley Bay, United Kingdom Northumbria Primary Care Full time

    We are delighted to be able to offer Customer Care Administrator post at Park Parade Surgery. Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop into new...


  • Whitley Bay, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...

  • Care Assistant

    3 months ago


    Whitley Bay, United Kingdom Aurora Home Care Full time

    Job Advert Are you the kind of person who likes making a difference in the lives of others and waking up each day knowing they are providing a valuable service to others? Do you have a caring nature, and are you looking for a job where no two days will ever be the same? Then you may wish to consider a career working for us as a Care Assistant. Aurora...

  • Field Care Supervisor

    3 months ago


    Whitley Bay, United Kingdom Helping Hands Home Care Full time

    Location: Whitley Bay **The Role**: We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers. You will be involved from the moment a carer comes in...


  • Whitley Bay, United Kingdom Signature, Kitchens, Bathrooms and Tiles Ltd Full time

    **Company description** Signature Kitchens Bathrooms and Tiles Ltd is a family run business dedicated to producing only the most breath-taking kitchens, bathrooms and bedrooms. With over 10 years experience in the bathroom and kitchen industry we take great pride in the bespoke bathrooms, kitchens and bedrooms we design **Job description** Due to...

  • Administrator

    3 months ago


    Whitley Bay, United Kingdom McCarthy Stone Full time

    ADMINISTRATOR NEEDED McCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our stunning development, Elderton Place in Whitley bay, to help to enrich the lives of our homeowners! Elderton Place, situated on Coquet Avenue in Whitley Bay, is a range of Retirement Living Plus properties exclusive to the...


  • Whitley Bay, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Scan all incoming patient information into their computerised medical records. To answer telephone calls & respond to all enquires directing the public as appropriate. To provide admin support to nursing & clinical staff. Issue invoices and seeking payment for private work, keeping a record of monies received and owed using a Microsoft excel spreadsheet. To...

  • Home Care Assistant

    4 months ago


    Whitley Bay, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    Northumbria Healthcare has confirmed that it intends to provide home care services in North Tyneside and Northumberland, creating up to 250 jobs in the process. As part of this launch we have an exciting opportunity for 22 home care assistants to join us on a permanent basis. Providing high standards of care to adults in their own homes requiring...


  • Colwyn Bay, United Kingdom Plas Isaf care home Full time

    Plas Isaf Care Home are looking to recruit a full time administrator for our care home in Rhos on Sea. We are looking for an experienced Administrator to help run a 32 bed residential care home (with 30+ staff). The right person will be part of the management team and will provide support across the organisation. You will primarily be responsible for: -...


  • Whitley Bay, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    We require reliable, enthusiastic and motivated Clerical/Admin Assistants to join our team. We are looking for enthusiastic and motivated individuals to join our busy team. Your role will be to provide dedicated secretarial and administrative support as part of the School Aged Immunisation Team, to ensure the smooth running of the service. You will respond...

  • Administrator

    3 months ago


    Whitley Bay, United Kingdom Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) Full time

    We are looking for an enthusiastic individual to join our team at the Northumbria Healthcare Manufacturing and Innovation Hub as a full-time administrator. Provide administrative services to the management and their team. Support managing diaries, arrange/minute meetings, communication with têxtile providers and PPE customers. Good IT skills with the use...

  • Systems Administrator

    3 months ago


    Whitley Bay, United Kingdom Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) Full time

    Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multimillion pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times. We are looking to employee a highly motivated person to join the systems team in the...

  • Care Assistant

    19 hours ago


    Whitley Bay, North Tyneside, United Kingdom Be Caring Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Be Caring. As a Care Assistant, you will play a vital role in providing high-quality care and support to individuals in their own homes.Key ResponsibilitiesProvide personal care that respects and promotes the dignity of our clients.Promote independence and enable...

  • Care Assistant

    16 hours ago


    Whitley Bay, North Tyneside, United Kingdom Be Caring Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Be Caring. As a Care Assistant, you will play a vital role in providing high-quality care and support to individuals in their own homes.Key ResponsibilitiesProvide personal care that respects and promotes the dignity of our clients.Promote independence and enable...

  • Medical Receptionist

    2 weeks ago


    Whitley Bay, North Tyneside, United Kingdom Monkseaton Medical Centre Full time

    About the RoleWe are seeking an experienced and skilled Medical Receptionist to join our team at Monkseaton Medical Centre. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesProvide excellent customer service to patients and visitors,...

  • Medical Receptionist

    2 weeks ago


    Whitley Bay, North Tyneside, United Kingdom Monkseaton Medical Centre Full time

    About the RoleWe are seeking an experienced and skilled Medical Receptionist to join our team at Monkseaton Medical Centre. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesProvide excellent customer service to patients and visitors,...

  • Medical Receptionist

    2 weeks ago


    Whitley Bay, North Tyneside, United Kingdom Monkseaton Medical Centre Full time

    Job DescriptionWe are seeking a highly skilled and experienced Medical Receptionist to join our team at Monkseaton Medical Centre. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.Key Responsibilities:Provide excellent patient care...

  • Medical Receptionist

    2 weeks ago


    Whitley Bay, North Tyneside, United Kingdom Monkseaton Medical Centre Full time

    Job DescriptionWe are seeking a highly skilled and experienced Medical Receptionist to join our team at Monkseaton Medical Centre. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.Key Responsibilities:Provide excellent patient care...


  • Whitley Bay, North Tyneside, United Kingdom NEW PROSPECTS Full time

    Job Title: Financial AdministratorWe are seeking a highly skilled Financial Administrator to join our team at New Prospects. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date financial records, preparing payment information, and monitoring income from customers.Key Responsibilities:Accounting: Prepare...


  • Whitley Bay, North Tyneside, United Kingdom NEW PROSPECTS Full time

    Job Title: Financial AdministratorWe are seeking a highly skilled Financial Administrator to join our team at New Prospects. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date financial records, preparing payment information, and monitoring income from customers.Key Responsibilities:Accounting: Prepare...