Customer Support Advisor

5 months ago

Bristol, United Kingdom ALD Automotive Full time

In May, we finalised our acquisition of LeasePlan, making us the global leader of our industry. Our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs.
For us to be successful, we’ll continue investing in innovation and technology, sustainable solutions, state of the art digital capability and, of course, our people With exciting times ahead, we are delighted you are showing an interest in pursuing your career with us.

**_ Supporting a key client within our Corporate Team we're seeking an experienced administrator in the role of Customer Support Advisor. This is a full time permanent position and a tremendous opportunity to join ALD at an exciting time in our evolution _**

**Key Purpose/About the role.....**
- To provide high quality administrative and process support, working collaboratively with our 1st Line Care, 2nd Line Specialist teams to deliver a market leading customer experience.
- Through developing knowledge and expertise, either within one of a number of specialist teams, or in a more general support role, the purchasing team ensure that all allocated processes are completed accurately and to a high quality, whilst ensuring that all commercial and productivity targets are met.
- Working as part of the overall Corporate Support team, the "New Business" team provide flexibility to ensure that we adapt to the needs of our customers and manage the changing demands of our business across key trading periods.

**Responsibilities......**
- To provide expertise in delivering key administrative or process tasks accurately and to a high quality standard to support delivery of market leading customer experience.
- To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
- To work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements
- To take ownership of customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer
- To be proactive in communicating and collaborating with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs
- To be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers
- Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.

**Skills and Experience.....**
- Previous experience within a Customer Service environment
- Demonstrable experience in following administrative process, within strict time frames
- Previous knowledge of tendering or on-boarding would be advantageous however not essential
- Effective verbal and written communication
- Strong numeracy skills
- Effective problem solving
- Ability to evidence strong attention to detail
- Strong understanding of Microsoft Office Excel including Word & Excel
- Don’t meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills and experience, we are looking for. Then please go ahead and apply, you could be just what we need_

**What we can offer **

Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work / CSR Initiatives
Excellent CSR agenda - Ecovadis certification
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Re:lease Colleague Car Scheme
Enhanced parental leave
Occupational Health Programme
Introduction bonuses for referring an Employee or Customer
Access to LinkedIn Learning / time towards to your CPD
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking (limited)
Progressive / collaborative culture

**Why ALD Automotive?**
ALD Automotive and LeasePlan have come together to form one company and begin a new chapter in our development together to create the leading sustainable global mobility player. With a shared commitment to innovation, customer service, and employee development, we are excited to leverage our combined expertise, resources, and capabilities to deliver unparalleled value and service to our customers. By combining our strengths and talent, we are uniquely positioned to provide best-in-class mobility solutions to our clients worldwide. Our combined strengths will drive us forward to create a leading sustainable global mobility player. Our employees play an important role in achieving this goal. By joining our team, you'll have the opportunity to be part of an exciting journey and contribute t

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