Customer Services Advisor

3 months ago


Bristol, United Kingdom Travail Employment Group Ltd Full time

Customer service advisor

£28,000 per annum, temporary contract 3 to 6 months, 37.5 hours per week M-F, flexible start time 8 - 9am, BS34 Patchway, Bristol, Pension, 25 days + bank holidays and parking. Working from home possible one day per week.

Established and successful international business with an employee head count of 170,000 people and operating across 67 countries, this global engineering business are seeking a customer service representative to join their team in the North Bristol area. Working within a small team reporting to the team leader.

The customer service advisor, customer service representative, customer service person role will see you carrying out duties such as:
Managing customer accounts
Handling and communicating customer information to colleagues internally and the wider business
Creating reports on customer orders and requirements
Utilising of Salesforce (CRM/ERP system) and other relevant platforms
Advising on Knowledge of products and their uses
Utilising the QAD system for control of sales orders, production work orders, and product technical information
Analysing demand and advising on suitable inventory strategies
Ownership for customer satisfaction in terms of quality and delivery
Providing support for other team members as required

The successful customer service advisor, customer service representative, customer service person will be experienced in customer service, with excellent communication and relationship building skills, good attention to detail, and excellect planning, organisational, and problem sovling skills. You will have experience of QAD/ERP systems, and an understanding of competition law and customer terms and conditions. This would be the ideal role for someone who has worked as an customer service person / customer service representative / customer service advisor.

The working hours within this customer services person role are 37.50 hours per week, with a flexible start time of between 8-9am. Possibility of one day working from home on Wednesdays, if not required to be onsite.

With an annual turnover of £11 million, the customer service advisor, customer service representative, customer service person will be working within a very team orientated and employee focused environment, you will gain the support of colleagues and your team to get you settled into their business.

**Benefits Include**:
salary of up £28,000 per annum
25 days holiday plus bank holidays
Pension
On site parking
Easy access routes to the motorway and surrounding North Bristol area.
A global leader with a friendly and personable office.
Modern office environment.

For further information, please call Richard Hughes on 07778150198 or 0117 934 9770.

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.



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