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Customer Services Administrator

2 months ago

Normanton, United Kingdom Morgan King Full time

**Hire Desk Controller**

**Normanton**

**£20,500 - £22,000**

**Monday - Friday shifts with flexible weekend rota with team (extra overtime payment made)**

**4 day or 5 day flexible shifts also available over a weekend i.e. Friday - Monday or Thursday - Sunday etc. (extra payment made for this role)**

Do you have excellent customer services experience? Are you a well organised administrator? Are you a confident communicator both written and verbal? If so, we want to hear from you Morgan King are actively recruiting for a Hire Desk controller to join our client on a permanent basis based in Normanton. This is a fantastic opportunity to join a growing business that really look after their staff and have a culture to promote from within.

**The role includes**:

- Responsible for smooth running of Key Accounts and/or General Orders.
- Ensure all orders are taken in detail and processed correctly.
- Create, input and ensure accuracy of orders onto the company system to minimise account queries and potential credits.
- Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
- Ensure relevant spreadsheets (as applicable) are updated daily/weekly
- Answer all incoming calls within 3 rings in a polite and professional manner
- Achieve all targets and KPI’s that are set for individuals/Administration team
- Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
- Any customer queries must be dealt with quickly and efficiently.
- Line Manager or Director requests are to be completed within the same day or within timescale provided by them.
- Liaise and communicate effectively with all levels of staff.

**Full training is provided**

**Qualifications required**:

- Confidence with IT and Microsoft packages including Excel
- Previous Administration and Customer services experience
- Able to follow company set policies and procedures
- Willingness to learn new processes
- Excellent communication skills both written and verbal

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking

**Job Types**: Full-time, Permanent

**Salary**: £20,189.00-£22,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Normanton: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you happy to work at least 1 weekend a month?

**Experience**:

- Admin or Customer Service: 1 year (required)

Shift availability:

- Day shift (required)

Work Location: In person