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Customer Support Administrator

2 months ago

Normanton, United Kingdom Juice Personnel Full time

Customer Support Administrator- Key role information
- Date added: 28-03-23
- Hours: Monday to Friday between 8:00 am to 5.30 pm (either 8.00 am - 5.00 pm or 8.30 am - 5.30 pm), 42.5 hours a week
- Wage: £23 100 p/a
- Sector: Commercial
- Location: Normanton

**An exciting opportunity...**:
**Customer Support Administrator**:
Working for a powered access company on the outskirts of Wakefield, our client is still experiencing growth and has done year on year since 2008 They are looking for Customer Support Administrator to join the team.
In this important role within the Company, you will provide high level administration support and coordination to the Customer Experience team. You will strive to ensure that all administrative tasks are completed in a timely and efficient manner.

With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.

Does this sound like something you’d be good at?.

Continue to read

**Could this be you?**:
**Keep Looking**:
**The Role**:

- Work closely with members of the Customer Experience and Sales teams to ensure an
- efficient and professional service
- Support and assist colleagues through sharing of knowledge
- Work flexibly, helping with reasonable ad hoc duties as required
- Demonstrate the Company Values in everything you do
- Respect all colleagues and customers, being polite and courteous at all times
- Demonstrate a “can-do” attitude, striving to support colleagues in the best way possible
- Support colleagues in the Customer Experience and Sales teams to ensure that customer
- issues are kept to a minimum, and where they do occur, that they are resolved quickly and
- with a positive outcome
- Carry out administrative tasks triggered by customer enquiries, working with care and
- efficiency at all times
- Ensure all customer contact is recorded on the customer’s record, and any follow-up actions
- are completed in a timely manner
- Communicate confidently and effectively during dealings with customers
- Conduct quality checks in line with departmental procedures
- Carry out the administration duties associated with machine off-hires
- Effectively co-ordinate machine breakdown support
- Liaise with customers to book LOLER appointments
- Co-ordinate and administer the capital sales process
- Report any opportunities and threats to the Customer Experience Executive or Head of
- Customer Service, escalating concerns and suggestions for improvement
- Proactively seek new ways of ensuring the highest levels of customer service

**About You**:

- Excellent time management, administration and organisational skills
- A confident communicator with people at any level within an organisation
- Good written and verbal communication skills with a friendly telephone manner
- Self-motivated with an ability to work autonomously and take responsibility
- Impeccable attention to detail
- Ability to meet deadlines
- The ability to make commercially viable decisions
- A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demand

**Benefits**:

- Profit share
- Free Parking
- Employee recognition
- Health care
- Buy and sell holidays
- Birthday holiday
- Charity days