Claims

3 weeks ago


Tonbridge, United Kingdom Bond Recruitment Full time

03132 Theft & Fire Claims Handler - Motor Tonbridge £20,000 - £23,448 pa

Reports to: Motor Claims Team Leader

Our client, Tonbridge

WE WANT YOU TO BE:
An experienced first party claims handler with a keen eye for detail and a flair for investigation skills. The key purpose of this role is to deal with fire and theft claims as efficiently as possible, utilising your knowledge to ensure correct indemnity decisions are made. You will be confident in dealing with customers at the telephone and conducting interviews this way in order to establish the bona fides of the claims presented.

WE’LL NEED YOU TO BE ABLE TO:
Process fire and theft claims in line with existing claims philosophy

Ensure that DPA, TCF and any other regulatory requirements are adhered to

Liaise with internal support team and external suppliers to ensure delivery of excellent customer service

Answer inbound calls from customers and representatives in a professional manner, answering queries, complaints and providing updates on claims

Be able to identify potential third party claims exposure in theft claims, specifically where stolen vehicles may be recovered damaged

Identity suspicious claims and flag them to the Fraud Investigation Team

Ensure that complaints are recorded on the complaints system in an accurate and timely manner

Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPIs and SLAs

Plan and execute strategic initiatives to agreed timelines

Ensure a relevant level of technical understanding with continuous development and learning.

To undertake any individual or team task or activity reasonably requested and in line with the company values

WE’RE LOOKING FOR:
Skills required

Strong literacy and numeracy skills

Excellent verbal and written communication skills with a polite telephone manner

Capability to vary approach

Tact and assertiveness when dealing with customers who may be distressed or angry

Ability to take on increased ownership and responsibility when necessary

The ability to work individually and proactively, as well as part of a team

Motivation

Ability to undertake and embrace new tasks/roles as required

Helpfulness and a passion for customer service

Motivate oneself as well as peers

Positive approach

Team player

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude

Experience / knowledge

Minimum 12 months experience as a Motor Claims Handler

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,448.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Tonbridge, Kent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims: 1 year (preferred)

Work Location: One location

Reference ID: 03132


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