Claims
3 weeks ago
03132 Theft & Fire Claims Handler - Motor Tonbridge £20,000 - £23,448 pa
Reports to: Motor Claims Team Leader
Our client, Tonbridge
WE WANT YOU TO BE:
An experienced first party claims handler with a keen eye for detail and a flair for investigation skills. The key purpose of this role is to deal with fire and theft claims as efficiently as possible, utilising your knowledge to ensure correct indemnity decisions are made. You will be confident in dealing with customers at the telephone and conducting interviews this way in order to establish the bona fides of the claims presented.
WE’LL NEED YOU TO BE ABLE TO:
Process fire and theft claims in line with existing claims philosophy
Ensure that DPA, TCF and any other regulatory requirements are adhered to
Liaise with internal support team and external suppliers to ensure delivery of excellent customer service
Answer inbound calls from customers and representatives in a professional manner, answering queries, complaints and providing updates on claims
Be able to identify potential third party claims exposure in theft claims, specifically where stolen vehicles may be recovered damaged
Identity suspicious claims and flag them to the Fraud Investigation Team
Ensure that complaints are recorded on the complaints system in an accurate and timely manner
Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPIs and SLAs
Plan and execute strategic initiatives to agreed timelines
Ensure a relevant level of technical understanding with continuous development and learning.
To undertake any individual or team task or activity reasonably requested and in line with the company values
WE’RE LOOKING FOR:
Skills required
Strong literacy and numeracy skills
Excellent verbal and written communication skills with a polite telephone manner
Capability to vary approach
Tact and assertiveness when dealing with customers who may be distressed or angry
Ability to take on increased ownership and responsibility when necessary
The ability to work individually and proactively, as well as part of a team
Motivation
Ability to undertake and embrace new tasks/roles as required
Helpfulness and a passion for customer service
Motivate oneself as well as peers
Positive approach
Team player
Drive and enthusiasm for meeting targets
Empathy and understanding
Confidence & a professional attitude
Experience / knowledge
Minimum 12 months experience as a Motor Claims Handler
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,448.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Tonbridge, Kent: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Claims: 1 year (preferred)
Work Location: One location
Reference ID: 03132
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