Supply Chain Administrator

4 weeks ago

Tonbridge, United Kingdom Trinity Claims Full time

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.


We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experiences at difficult times better. We have a strong focus on using technology to improve the customer's journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.


We are looking for a Supply Chain Administrator to join the team, assisting in the management of the Supply Chain ensuring the network of suppliers are meeting their service level agreements (SLA’s), providing excellent Customer Service and delivering market leading cost control.


Key Accountabilities

  • Monitoring and liaising with suppliers for appointments and outstanding reports via phone or portal message
  • Chasing suppliers via telephone and in writing for invoices, start dates, completion dates and general claims related information
  • Action Team Administration Tasks in TCS including Supplier Portal Messages, updating claims accordingly
  • Action Supplier Report and escalate missed suppliers SLAs to Supply Chain Coordinators where required
  • Reviewing the position of claims and undertaking any actions necessary to move the claim on including payment of fees, update notes, amending reserves, instructing suppliers, next steps and closing claims where applicable
  • Allocating jobs to Xactware, reflecting claim status, closing or reassigning the Xactware record where required
  • Inbound and outbound phone calls with suppliers, contractors and surveyors to give accurate claim details and provide advice and information regarding the claims
  • Responding to updates or requests received via email, portal message, to give accurate claim details and provide advice and information regarding the claims
  • Review Contractor Invoices submitted for payment; ensuring all PC Sums validated and required documents and validations in place
  • Liaison with Regional Surveying Team for management of Large Loss / Complex Claims
  • To undertake any individual or team task or activity reasonably requested and in line with the company values


What we're looking for:

Experience/Knowledge

  • Some previous experience of working in the insurance industry, or building contractor management, ideally a minimum of 2 years. Experience of Xactware ideal but not essential.
  • Good spoken and written communication skills, and PC literate Calm but assertive telephone manner when dealing with suppliers
  • Ability to take on increased ownership and responsibility when necessary.
  • The ability to work individually and proactively, as well as part of a team


Qualifications

  • Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.


Personality & Motivation

  • Ability to undertake and embrace new tasks/roles as required
  • Helpfulness and a passion for customer service
  • High energy levels
  • Positive approach
  • Team player
  • Drive and enthusiasm for meeting targets
  • Empathy and understanding
  • Confidence & a professional attitude


What will you get in return

  • On- site gym
  • Free breakfast (when working at the Tonbridge site)
  • Complimentary snacks and a fridge stocked with various drinks
  • Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
  • Cost of Living salary review every October.
  • Life insurance
  • 5* review premium of £25 per review.
  • Employee of the month & employee of the year awards.
  • Refer a Friend bonus of £750 per placement.
  • We have 25 days of holiday a year, plus Bank Holidays.
  • An extra days holiday for your birthday.
  • Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
  • 1 fully paid charity day a year.
  • Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
  • Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
  • Eye test vouchers
  • Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
  • Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

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