Major Loss

Responsibilties
- Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.
- Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.
- In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.
- Produce Large/Complex reports
- Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
- In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
- Support the Customer Relations Team with complaints and in particular those involving the FOS.
- Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.
Experience/Knowledge required
- At least 5 years previous experience of working in an insurance claims related handling role.
- High level understanding of insurance/indemnity policies and legal structure