Lettings Officer

3 months ago

Kingston upon Hull, United Kingdom Places for People Full time

So, what are you waiting for? Join a community that cares about you

More about your role

Reporting to the Lettings and Marketing Team Manager you will ensure that vacant properties are marketed effectively and in line with our procedures. You will be responsible for advertising our homes on both internal and external platforms; including taking photographs and developing a marketing strategy. Some of these properties could potentially be in challenging areas, so we need you to be creative in your approach and the techniques you use.

As part of this role will centre on the re-let of our properties you will liaise with Voids section of our Property Maintenance Department regarding the progress with repairs and ready to let dates. You will also ensure that all properties meet the lettable standard. Making recommendations to your manager for hard to let homes. You will provide a professional friendly viewing service to applicants. You will also provide information to new customers, ensuring any required documentation is issued and up to date.

We will also need you to complete new customer assessments either through visits or telephone calls based on the assessment of the need of the applicant to ensure the new customer moves in successfully. You will also support the centralised team in the investigation of complaints as well as responding to Councillor and MP enquiries.

Please note, internally this position is referred to as a Lettings and Marketing Manager. This role is based in the Hull and Humberside Area. Applicants will be required to travel in this area as required and may need to support other areas during annual leave.

For more information please download our job profile available on our website.

More about you

It would be advantageous to have experience of face to face marketing techniques; although full training will be given. We do however require someone with an understanding of marketing techniques to respond to different customer bases. A background of property types and a range of property markets would be highly beneficial. A creative flair is essential as we will encourage you to be bold.

A driving licence is essential for this role as is access to your own transport.

We will need you to work flexibly to carry out viewings and sign ups with applicants which may involve carrying out the visits earlier in the morning, in evenings and at weekends.

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Excellent holiday package and rewards
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

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