Contact Centre Team Leader

4 months ago


Seaham, United Kingdom Baird and Co Recruitment Full time

Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently working in partnership with a Seaham business looking for a Contact Centre Advisor on a permanent basis.

The Contact Centre Advisor role seeks those with previous experience in Social Housing experience who’d have an interest in supporting a repairs service.

The Contact Centre Advisor will have several key responsibilities, including:

- Taking repairs calls
- Ensuring the effective provision of outstanding customer service
- Logging all information accurately
- Liaising with multiple contractors and, where appropriate, emergency services
- Remaining continually calm and professional
- Undertaking call monitoring, answering incoming calls and providing further support where required
- Ensuring all company processes and policies are followed
- Prior experience in Social Housing or something related to repairs
- A customer-centric attitude
- Strong phone-based communication skills
- A knowledge, or at least willingness to learn, of public sector and housing services

If interested in this Contact Centre Advisor post, or wish to discuss other Social Housing positions, please get in touch with Matt Baird

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: MB/CCTL/3107



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