Contact Centre Team Leader

5 months ago


Seaham, United Kingdom Baird and Co Recruitment Full time

Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently working in partnership with a Seaham business looking for a Contact Centre Advisor on a permanent basis.

The Contact Centre Advisor role seeks those with previous experience in Social Housing experience who’d have an interest in supporting a repairs service.

The Contact Centre Advisor will have several key responsibilities, including:

- Taking repairs calls
- Ensuring the effective provision of outstanding customer service
- Logging all information accurately
- Liaising with multiple contractors and, where appropriate, emergency services
- Remaining continually calm and professional
- Undertaking call monitoring, answering incoming calls and providing further support where required
- Ensuring all company processes and policies are followed
- Prior experience in Social Housing or something related to repairs
- A customer-centric attitude
- Strong phone-based communication skills
- A knowledge, or at least willingness to learn, of public sector and housing services

If interested in this Contact Centre Advisor post, or wish to discuss other Social Housing positions, please get in touch with Matt Baird

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: MB/CCTL/3107



  • Seaham, United Kingdom Baird and Co Recruitment Full time

    Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently working in partnership with a Seaham business looking for a Contact Centre Team Leader on a permanent basis. The Contact Centre Team Leader role seeks those with previous experience managing a call centre or similar, with Social Housing experience being preferable but not...

  • Team Leader

    6 months ago


    Seaham, United Kingdom Essential Care and Support Ltd Full time

    **Job Description**: Team Leader 40 hours per week £11.87 hourly rate (£24,690 per annum) Team Leaders provide a vital part in providing the people we support with the care and ability to improve their quality of life. We are currently looking for a Team Leader to join our team. As a team we support and help each person to achieve their goals and...

  • Team Leader

    5 months ago


    Seaham, United Kingdom Card Factory Full time

    Job Introduction **Location: Seaham, Byron Place Shopping Centre, SR7 7DR** **Contracted Hours Available: 16hr & 8hr contracts available** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...

  • Team Leader

    5 months ago


    Seaham, United Kingdom Subway Full time

    Subway Dalton Park Shopping Centre You will be responsible for **driving the team** to exceed all customer expectations through your sheer passion and desire for the product, fully ensuring that you are satisfying and maximising your customer’s needs. Working as part of a busy team, you will be using your own initiative but also following...

  • Subway Team Leader

    6 months ago


    Seaham, United Kingdom Asda Express Full time

    **Role**:Subway Team Leader **Location**:Seaham, SR7 8ER **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.94 per hour **Company**: Asda Express We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Subway Store! Our Shift Leaders are responsible for managing the store when the...

  • Section Leader

    5 months ago


    Seaham, United Kingdom Asda Stores Ltd Full time

    Job Title Section Leader Location Seaham Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Nights Hours per Week 37.5 Pay Rate £15.58 Category Retail Hourly Colleagues, Store Management Closing Date 30 July 2024 About the Role  To be employed in this role you must be...


  • Seaham, Durham, United Kingdom William Hill Full time

    About the RoleAs a Team Leader in one of our betting shops, you'll play a vital role in maintaining a warm and welcoming atmosphere for our customers. You'll be responsible for leading and motivating a team of Customer Service Representatives, coaching and developing them, and ensuring the shop always looks its best.Key ResponsibilitiesLeading and motivating...

  • Store Leader

    2 weeks ago


    Seaham, Durham, United Kingdom Seaham Full time

    Location: Coastal AreaHours per Week: 39 hoursShift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interviewSalary: Up to £28,700 per annum, plus generous bonus schemeWe are a retail business with a great place to work.If you love sales and customer service, this could be...

  • Support Worker

    6 months ago


    Seaham, United Kingdom Team Brain Injury Full time

    **Description**: Working for: Team Brain Injury Support Shift Pattern: 2 days per week Tuesday and Sunday - 1pm till 7pm (12hrs per week) with possibility of more shifts if needed Pay rate: £13.00 during the week - £13.50 weekend per hour (Weekly Pay) Location: Seaham Unfortunately we **cannot** provide **_VISA sponsorship_** **and we do not hire on a...

  • Team Member

    6 months ago


    Seaham, United Kingdom Subway Full time

    Dalton Park Shopping Centre A Subway® **Sandwich Artist** is the face of our Franchisees’ stores. As well as preparing and serving delicious Subway® sandwiches you will meet and greet guests and deliver exceptional customer service. - You’ll be the reason customers keep coming back!_ Working as a **Sandwich Artist** in a Subway® franchise is a...

  • Team Member

    6 months ago


    Seaham, United Kingdom Cineworld Group Plc Full time

    **Team Member - Dalton Park**: Location Seaham Business Area: Cineworld Cinemas Job type: Flexible Hours **Salary**: £10.43-£10.68 (per hour) Contact name: Paul Wright Job ref: 067397 Published: about 2 hours ago **Team Member** As a Team Member, you’ll be responsible for making sure every customer has an unrivalled cinema experience. You’ll...


  • Seaham, United Kingdom ResQ Full time

    ResQ is a UK-based contact centre and customer experience company with a difference. We pride ourselves on delivering high-quality specialist services as true partners, to highly recognised, leading brands across multiple industries including energy, telecoms, retail, financial services and public sector. Our continued success has been achieved through the...


  • Seaham, Durham, United Kingdom William Hill Full time

    About UsAt William Hill, we strive to create a welcoming atmosphere for our customers, making them feel at home. As a Customer Service Team Leader in one of our betting shops, you'll play a vital role in maintaining this warm and inviting environment.We offer continuous training and development opportunities, competitive benefits, and chances to progress...

  • Receptionist

    5 months ago


    Seaham, United Kingdom Fun Shack Full time

    **About Fun Shack**: Fun Shack is one of the North East’s premier indoor play centre providers, offering families an exciting and unforgettable play experience with some of the largest indoor adventure parks in Europe. Here at Fun Shack we aim to give our customers the best possible experience, through unparalleled facilities and amazing customer...


  • Seaham, Durham, United Kingdom Asda Stores Ltd Full time

    About UsAt Asda Stores Ltd, we're passionate about empowering our colleagues to deliver exceptional results.Job Title: Section LeaderYou'll be the first point of contact for your team, assisting with training and keeping colleagues fully informed through team 'huddles'. Carefully planning overtime and holidays to maintain product availability and meet...

  • Care Assistant

    2 weeks ago


    Seaham, Durham, United Kingdom Sanctuary Group Full time

    Care AssistantWe're seeking a compassionate and enthusiastic individual to join our team at Cedar Court Residential and Nursing Home, providing exceptional care to our residents.Salary: £11.90 per hourJob Description:As a Care Assistant with Sanctuary Care, you'll play a vital role in enriching the lives of our residents. You'll work collaboratively as part...

  • Tendering Engineer

    2 weeks ago


    Seaham, United Kingdom CV-Library Full time

    Job description RMS is delighted to be recruiting on behalf of an exceptional organisation based in the Seaham. Our client is a global leader in the renewable energy sector, offering specialised services in electrical engineering, installation, and maintenance. Job Details: Location: Seaham Position: Tendering Engineer...

  • Assistant Manager

    13 hours ago


    Seaham, United Kingdom CV-Library Full time

    Deputy Manager | Durham | Premium Retail | Salary up to £27,000 + Bonus and Benefits Zachary Daniels Recruitment are currently recruiting for a popular premium retailer based in Dalton Park! Our client, one of the UK's most iconic retailers are seeking an experienced Deputy Manager. This is a business that excels within customer service and...

  • Delivery Crew

    6 months ago


    Seaham, United Kingdom ScS – Sofa Carpet Specialist Full time

    **Description**: Want to drive your career forward at a company where you’re truly valued? Love being outside and on the road? We think you’d love it at ScS. Come and join the ScS team as a Customer Delivery Crew. Then we’d love you to join us at ScS as Delivery Crew. You’ll be part of a supportive team dedicated to bringing smiles to customers’...

  • Sales Assistant

    1 month ago


    Seaham, United Kingdom Savers Full time

    Location: Seaham Hours per Week: 16 hours with the opportunity to work more hours. Shift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £8.65 - £11.90 per hourIf you love retail, you're in the right place. Are you looking to join a great place to work? We...