Internal Communications and Engagement Coordinator

3 months ago

Seaham, United Kingdom ResQ Full time

ResQ is a UK-based contact centre and customer experience company with a difference. We pride ourselves on delivering high-quality specialist services as true partners, to highly recognised, leading brands across multiple industries including energy, telecoms, retail, financial services and public sector.

Our continued success has been achieved through the unique culture for our employees, helping everyone to have fun and develop exciting careers.

As our Internal Communications and Engagement Coordinator, you'll be responsible for promoting our culture of engagement, coordinating events, utilising digital media, and supporting our recognition projects, all while having fun and developing an exciting career in our remarkable team.

We're looking for someone with excellent communication skills, an interest in digital media and the ability to network with our amazing people, as you help us celebrate and share our successes.

**Your key duties**:

- Act as a point of contact for all ResQ employees to lead on engagement, and internal communication for events and employee participation activity, maintaining a key relationship with all ResQ employees.
- Working with the Head of Engagement and Internal Communications to develop and support an engagement plan for ResQ, agreeing priority activities tailored to target specific audiences.
- Co-ordinate employee engagement, wellbeing and giving something back events, supported with internal communication involving the key businesses stakeholders, inspiring participation, and successful collaboration.
- Make effective use of digital media, including ResQ’s employee intranet, social medias, to further public engagement.
- Support the organisation and management of quarterly Best Companies and internal surveys.
- Evaluate the impact of public engagement activity, where appropriate against key performance indicators and produce reports on these activities.
- Co-ordinate key recognition projects, including ResQ employees’ birthdays, anniversaries, Persons of the Month, working with key stakeholders to ensure they’re engaged and support key initiatives.
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

**What we're looking for**:

- Ability to engage with individuals of different degrees of expertise, including managers, support staff, team leaders and agents.
- Excellent communication, interpersonal and influencing skills
- Self-confidence to present and support key business project to all levels
- A key understanding of the purpose of engagement
- Experience of using a variety of communications/engagement methods, with proven ability to select best approach depending on context and audience group
- Strong organisational skills
- Ability to network and develop new relationships both externally and internally, with a collaborative approach to work, supporting others, demonstrating tact and diplomacy
- A solutions-based approach, able to work independently and flexibly.

**What can you expect from us?**
- You can expect a warm welcome, from a supportive communications team who will give you every tool available to us to help you thrive
- You’ll get 28 days holiday, plus your birthday off if it falls on a working day.
- We also offer some amazing high street discounts and have lots of exciting company events.
- This is a great opportunity to work with some amazing brands in the energy, telecoms, digital and media sectors.

Plus, you'll be part of a company that has been recognised as a 2* Sunday Times Best Companies organisation.

**Working hours**:Monday - Friday, 40 hours a week.
**Salary**: £24,000/annum

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Seaham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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