Customer Service Advisor

2 weeks ago


Nottingham, United Kingdom Countrywide Residential Lettings Full time

**Customer Service Advisor** (Deposit Specialist)
**Salary - £23,150.00 per annum**
Location - Annesley, Nottinghamshire, NG15
Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm
Employment Type - Full-time, permanent

Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group. Our Property Managers play a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us.
The role of a Customer Service Advisor (End of Tenancy Team Deposit Specialist):
You will be fully managing the end of tenancy process for vacating Tenants across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of the end of tenancy process.

**Your duties may include**:
Managing End of Tenancy Works
Dealing with tenant arrears
Negotiating end of tenancy deposits
Completing disputes and claims through various deposit schemes we have in place.
Having a competent lettings legislation knowledge to help and support where necessary - full training is provided
Recognising and advising in regards to deposit deductions

**Skills and attributes of a Customer Service Advisor (Deposit Specialist)**:
Previous experience in an administrative role - essential
Influencing and negotiation skills
Professional communication skills
Rapport building skills
Confidence both conversationally and in writing
Excellent decision making capabilities
Investigation and Research

**What you get in return for a career as a Customer Service Advisor (Deposit Specialist) with Countrywide**:

- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health
- Free on-site parking
- Wellness benefits, we are part of the wellness charity - MIND

**Job Types**: Full-time, Permanent

Pay: £23,150.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: EOT2022



  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...

  • Customer Advisor

    1 week ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...


  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...


  • Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Nottingham based team in as a Customer Service Advisor. No previous Recruitment experience is required,...


  • Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team's success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression?Look no further than joining our successful Nottingham based team in as a Customer Service Advisor.No previous Recruitment experience is required,...


  • Nottingham, Nottingham, United Kingdom Customer Service - Social Media - GBR Full time

    Role Purpose:To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.Key responsibilitiesProvide award winning standard service across all contact channels as required through all communication...


  • Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** Location: Nottingham (Colwick) Contract: Full time, Permanent **Salary**: £22,000 per annum, increasing to £23,000 per annum upon successful completion of probation period. Hours: 40 Hours per week We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday...


  • Nottingham, United Kingdom HireGiant Full time

    Here at HireGiant we are currently recruiting for a Customer Service Advisor for a busy client based in the Gunthorpe area. **The Customer Service Advisor Role will include**: - Meeting & Greeting customers and clients to the site. - Answering the telephone in a kind and friendly manner - General housekeeping of the front desk - Managing paperwork and...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000**Are you focused on providing excellent Customer Service and looking for an opportunity to progress within a growing company? The team within this** Nottingham **based company are very supportive and have a great office environment with nice breakout areas and social events for you to enjoy with...


  • Nottingham, United Kingdom Elizabeth Michael Full time

    **Customer Service Advisor** **£23,000 per annum** **NG8, Bilborough, Full Time, Permanent** - Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world class...


  • Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...


  • Nottingham, United Kingdom Robertson Recruitment Full time

    Robertson Recruitment is currently recruiting for a Customer Service Advisor on behalf of one of our clients in Nottingham, the role is mostly based remotely with some office work required on site. Ideally you will have a proven track record as a Customer Service Advisor, with the ability to work under pressure in a highly competitive business. You need to...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...


  • Nottingham, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric claims...


  • Nottingham, United Kingdom MBA Group Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Customer** **Service** **Advisor** to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric...


  • Nottingham, United Kingdom JR Recruitment Full time

    Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line customer support team that puts...


  • Nottingham, United Kingdom JR Recruitment Full time

    Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line customer support team that puts...


  • Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...


  • Nottingham, Nottingham, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will ensure that the company delivers the highest quality to customers through excellent expertise and experience.Client DetailsMy client is a leading utility company based in Nottingham.DescriptionAs a Customer Service Advisor you will be responsible for Provide solutions to written and verbal enquiries raised by customers....