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Customer Service Advisor
2 weeks ago
**Customer Service Advisor** (Deposit Specialist)
**Salary - £23,150.00 per annum**
Location - Annesley, Nottinghamshire, NG15
Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm
Employment Type - Full-time, permanent
Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group. Our Property Managers play a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us.
The role of a Customer Service Advisor (End of Tenancy Team Deposit Specialist):
You will be fully managing the end of tenancy process for vacating Tenants across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of the end of tenancy process.
**Your duties may include**:
Managing End of Tenancy Works
Dealing with tenant arrears
Negotiating end of tenancy deposits
Completing disputes and claims through various deposit schemes we have in place.
Having a competent lettings legislation knowledge to help and support where necessary - full training is provided
Recognising and advising in regards to deposit deductions
**Skills and attributes of a Customer Service Advisor (Deposit Specialist)**:
Previous experience in an administrative role - essential
Influencing and negotiation skills
Professional communication skills
Rapport building skills
Confidence both conversationally and in writing
Excellent decision making capabilities
Investigation and Research
**What you get in return for a career as a Customer Service Advisor (Deposit Specialist) with Countrywide**:
- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health
- Free on-site parking
- Wellness benefits, we are part of the wellness charity - MIND
**Job Types**: Full-time, Permanent
Pay: £23,150.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: EOT2022
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