Protocol Legal Clerk

4 days ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

**Winn Group,** home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

**Winn Solicitors** is a Legal 500 company and market leaders in Personal Injury Law.

We are recruiting for a Protocol Legal Clerk to become part of the successful First Response Team. You should possess the skills, personality, and character to enhance delivery of our service to both clients and stakeholders.

Core business hours are from 7.00 am to 8.00 pm, Monday to Sunday (40 hours per week).

**Benefits**:

- **Annual salary review**:

- **22 days holiday, plus bank holidays, and an additional birthday holiday**:

- **Three-day bonus holiday for full attendance**:

- **Option to buy & sell 5 holidays per year**:

- **Additional holidays for long service**:

- **Training, development and career progression opportunities**:

- **Fully funded recognised training and qualifications**:

- **Employee discount scheme**:

- **Corporate Metro Scheme**:

- **Bike to work Scheme**:

- **Pension scheme contribution**:

- **Company social events**:

- **Employee Assistance Confidential Helpline**:

- **Death in service insurance (3x salary)**:

- **Staff referral bonus scheme**:

- **Annual flu jab and eye care scheme**
- Accept and make ad hoc telephone enquiries from/to clients, stakeholders and third parties with regard to cases. Ensuring that all claims are handled efficiently and in the correct technical manner; settling them in line with policy cover and legal liability.
- Build a positive relationship with each client whilst processing the claim, helping to manage their expectations and deliver the right outcome.
- Ensure accuracy in all aspects of case handling, logging supporting evidence and handling claims under the Civil Procedure Rules and Legislation.
- Monitor provision of hire vehicles to ensure the hire system works effectively and hire duration is constructive.
- Negotiate to control costs, adhering to deadlines and time constraints.
- Prepare cases thoroughly, making appropriate arguments in relation to recovery, ensuring we obtain evidence in support of impecuniosity, and/or client losses (where applicable).
- Use Chox, Verify, Bordereaux and other B2B systems to submit evidence and negotiate with Insurers for the best outcome on settlements.
- Maximise income per case through timely and effective recovery of hire, repairs, recovery/storage and any other losses.
- Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
- To ensure you uphold the Core Values of the Winn Group.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

**Person Specification**:

- Ability to work in a fast-paced environment
- Attention to detail and accuracy
- Time management and organisation skills
- Experience of working towards deadlines and performance objectives
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamworking within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution -focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,600.00 per year

Work Location: One location

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