Protocol Legal Clerk
4 months ago
Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?
We are recruiting for a Protocol Legal Clerk to become part of the successful First Response Team. You should possess the skills, personality, and character to enhance delivery of our service to both clients and stakeholders.
**Why Join Us?**
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors, On Medical, and On Hire, we lead the market in Personal Injury Law.
We prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as **Integrity, Respect, Loyalty, **and **Reliability** and prioritises your success, wellbeing, and fosters your growth.
**Responsibilities**:
- Manage ad hoc telephone inquiries from clients, stakeholders, and third parties.
- Settle claims in line with policy cover and legal liability.
- Build positive client relationships, managing expectations for the right outcomes.
- Ensure accurate case handling under Civil Procedure Rules and Legislation.
- Monitor hire vehicles for effective use.
- Negotiate to control costs and meet deadlines.
- Prepare cases thoroughly with strong arguments for recovery.
- Use B2B systems to submit evidence and negotiate with insurers.
- Maximize income by recovering hire, repairs, and other losses.
- To ensure you uphold the Core Values of the Winn Group.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.
**What We Offer**
- **25 days Holiday Allowance**, plus bank holidays and an additional birthday holiday too
- **Additional Holidays** for long service
- **Corporate Metro** Scheme (T&C’s apply)
- **Bike to Work** Scheme (T&C’s apply)
- **Pension Scheme** contribution (T&C’s apply)
- **Wellbeing Support **such as Virtual GP, Bereavement Support and Discounted Health Checks
**And More**
**About You**
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
**Skills and Experience**
- Ability to work in a fast-paced environment
- 1 year experience working in contact centre environment
- Attention to detail and accuracy
- Time management and organisation skills
- Experience of working towards deadlines and performance objectives
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamworking within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution -focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development
**Next Steps?**
INDHP
**Job Types**: Full-time, Permanent
Pay: £25,200.00-£28,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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