Cvm Channel Lead

5 months ago

Reading, United Kingdom Three Full time

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry out their role.

Excluding retail, core hours at Three are between 1000 and 1600, with operating hours between 0800 and 1830. This allows employees to have a start time between 0800 and 1000 and finish time between 1600 and 1830
- Operationalises CVM outbound and inbound strategy, defining the delivery plan for strategic initiatives and owning the requirements definition and briefing for all channels/execution teams both in and outside of the squad.
- Engages, influences and briefs cross functional teams (GTM, marketing, online, retail, contact centre, CVM squad, etc) on the CVM programmes and coordinates the delivery effort attending planning, GTM forums, online team sprint meetings, etc, as required.
- Scopes and briefs the technical campaign delivery requirements for campaigns that have complex delivery elements such as personalisation and automation requirements in creative, messaging and offers.
- Responsible for understanding the impact of and responding to any changes in campaign proposition, offers/pricing, channel capability, channel issues/outages which will impact the squad programmes/activity.
- Understands CVM targets and performance and contributes to the squad performance targets by identifying opportunities to improve and optimise programmes.
- A key member of the squad, attending squad agile ceremonies, working in the agile delivery model and ensuring the squad is efficient and successful.

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