Client Communications Specialist

1 month ago


Reading, Reading, United Kingdom Project People Full time

Role Overview:

We're on a mission to grow our customer base, and we're seeking a creative marketeer to help deliver engaging loyalty communications.

This role will focus on managing the creative development of customer comms, including acquiring new members and servicing existing ones across various marketing channels.

You'll work closely with our CVM team, Marketing Managers, and Propositions team to deliver against customer experience ambitions and app download targets.

Responsibilities:

  • Liaise with CVM teams to deliver creative requirements.
  • Work with Insights to deliver marketing effectiveness based on conversion data.
  • Write briefs for our In-House Agency.
  • Manage the development and delivery of final creative assets.
  • Liaise with key support departments to ensure guidelines are met.

Requirements:

  • Experience in Customer Comms or related Marketing comms in B2C organisations.
  • Experience in driving positive impact on customer behaviour and commercial outcomes.
  • Good stakeholder management experience.
  • Experience working in multi-functional teams.
  • Strong attention to detail and ability to think differently.
  • Excellent grammar and language skills.
  • Ability to write inspiring briefs.


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