Loyalty Lead

3 months ago


Reading, United Kingdom Three Full time

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry out their role.

Excluding retail, core hours at Three are between 1000 and 1600, with operating hours between 0800 and 1830. This allows employees to have a start time between 0800 and 1000 and finish time between 1600 and 1830

The Loyalty Lead is an important role in the Three+, Customer Value Management (CVM) team within Consumer. They have overall responsibility and management of the Three+ communication strategy, setting the business focus and direction for all campaigns across the Three+ cross-functional team.

Reporting to the Senior Loyalty manager they will be commercially minded with experience of planning the strategic direction and delivery of all campaigns, owning the communication plan and app laydown ensuring maximum optimisation and awareness of offers is achieved and Three+ KPI’s are delivered.

They’ll also be accountable for defining customer insights and the continuous delivery of commercial performance of communications. Working closely with the Senior Loyalty Manager and the Three+ squad team to utilise this insight to define and deliver an improved CVM Three+ comms strategy that drives overall business value.

This role has one direct report who will support them with campaign planning and offer management. Offering a fantastic opportunity for developing management skills.



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