Customer Value Management Lead
3 weeks ago
We are seeking an experienced Customer Value Management Lead to join our team at Three. This is a fantastic opportunity to lead our CVM Planning and Operations squad, driving business growth through personalisation, loyalty, and strategic initiatives.
About the Role:
- Liaise with key stakeholders to monitor, track, and agree on budget and core activities that help drive commercial goals and KPIs.
- Manage the unified view of short, medium, and long-term CVM activities and KPIs.
- Lead CVM Opex and Capex budget management; forecast and track.
- Schedule cross-segment strategic initiatives and coordinate their execution.
- Collaborate with CVM Scrum Masters to create a unified view of the CVM roadmap activities.
- Direct new demand management from all areas of the business coming into CVM.
- Support Senior CVM Managers / Head of CVM with generating content / performance updates for leadership forums.
- Evaluate and optimise CVM processes.
Key Skills and Qualifications:
- Experience working within a Customer Value Management (CVM) or Customer Relationship Management (CRM) team, ideally in a planning role.
- Comprehensive understanding of Campaign Management process (strategy, design, execution, reporting & optimisation).
- Excellent reasoning skills with ability to translate management information into tangible CVM/CRM plans.
- Agile delivery models and delivery tools such as Jira, Asana experience.
Benefits:
- Competitive annual salary starting at £53,760.
- Performance-based annual bonus.
- Flexible allowance to top up pension, add to salary, or use for additional benefits.
- 28 days of annual leave, plus 8 bank holidays and 3 personal days per year.
- Private Medical Insurance, Life Assurance, and Income Protection.
- Free mobile phone package and unlimited sim-card.
- On-site car parking and electric charging points.
We believe in creating an inclusive and supportive work environment, welcoming applications from individuals who share our values. Our people make us who we are, and we value everybody for who they are and what they bring to the table.
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