Customer Value Management Lead

3 weeks ago


Reading, Reading, United Kingdom Three Full time
Job Title: Customer Value Management Lead

We are seeking an experienced Customer Value Management Lead to join our team at Three. This is a fantastic opportunity to lead our CVM Planning and Operations squad, driving business growth through personalisation, loyalty, and strategic initiatives.

About the Role:

  • Liaise with key stakeholders to monitor, track, and agree on budget and core activities that help drive commercial goals and KPIs.
  • Manage the unified view of short, medium, and long-term CVM activities and KPIs.
  • Lead CVM Opex and Capex budget management; forecast and track.
  • Schedule cross-segment strategic initiatives and coordinate their execution.
  • Collaborate with CVM Scrum Masters to create a unified view of the CVM roadmap activities.
  • Direct new demand management from all areas of the business coming into CVM.
  • Support Senior CVM Managers / Head of CVM with generating content / performance updates for leadership forums.
  • Evaluate and optimise CVM processes.

Key Skills and Qualifications:

  • Experience working within a Customer Value Management (CVM) or Customer Relationship Management (CRM) team, ideally in a planning role.
  • Comprehensive understanding of Campaign Management process (strategy, design, execution, reporting & optimisation).
  • Excellent reasoning skills with ability to translate management information into tangible CVM/CRM plans.
  • Agile delivery models and delivery tools such as Jira, Asana experience.

Benefits:

  • Competitive annual salary starting at £53,760.
  • Performance-based annual bonus.
  • Flexible allowance to top up pension, add to salary, or use for additional benefits.
  • 28 days of annual leave, plus 8 bank holidays and 3 personal days per year.
  • Private Medical Insurance, Life Assurance, and Income Protection.
  • Free mobile phone package and unlimited sim-card.
  • On-site car parking and electric charging points.

We believe in creating an inclusive and supportive work environment, welcoming applications from individuals who share our values. Our people make us who we are, and we value everybody for who they are and what they bring to the table.



  • Reading, Reading, United Kingdom Three Full time

    Company OverviewWe are a leading telecommunications company, Three, looking for an experienced Customer Value Growth Specialist to join our team. This role is a key part of our efforts to drive customer value growth and deliver exceptional results.SalaryThe salary for this role starts at £37,200 per annum, with a performance-based annual bonus and...


  • Reading, Reading, United Kingdom BJSS Full time

    About BJSSWe are a leading IT services provider seeking a Social Value Strategist to drive our social value message into bids and proposals, ensuring we stay ahead of the competition.Key Responsibilities:Collaborate with business development and bid response teams to incorporate key social value data into client proposals, pitches, bids, and...


  • Reading, Reading, United Kingdom BJSS Full time

    About the RoleBjss is seeking a highly skilled Social Value Specialist to play a key role in the Business Development team, driving the company's social value message into bids and proposals, and staying ahead of the competition with regards to social value proposition.Key Responsibilities:Collaborate with the business development and bid response teams...

  • Senior Design Manager

    3 weeks ago


    Reading, Reading, United Kingdom Buildspace Group Full time

    About the RoleWe are seeking a Senior Design Manager to lead our team in delivering high-value design and build projects across various sectors. Key ResponsibilitiesManage and lead the design team to deliver projects ranging from £10m to £40m in value.Collaborate with clients and stakeholders to ensure project requirements are met.Develop and maintain...


  • Reading, Reading, United Kingdom Prime56 Consulting Ltd Full time

    Job SummaryWe are seeking a highly motivated Customer Acquisition Manager to join our team at Prime56 Consulting Ltd. As a key member of our team, you will be responsible for designing and executing customer acquisition strategies that target high-value segments. You will develop and optimize retention strategies to increase customer lifetime value and...


  • Reading, Reading, United Kingdom Talent Smart Limited Full time

    We are seeking a seasoned Customer Success Manager to lead our efforts in driving customer retention and growth.About the RoleThis is a unique opportunity to join Talent Smart Limited as a key member of our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their desired outcomes from our...


  • Reading, Reading, United Kingdom Carriera Full time

    Job OverviewCarriera, a renowned commercial building consultancy in Reading, is seeking an exceptional Senior Chartered Building Surveyor to join their team. This exciting opportunity allows you to leverage your expertise in project management services and deliver high-profile projects exceeding £10 million.You will be a seasoned professional with a strong...

  • Store Manager

    3 weeks ago


    Reading, Reading, United Kingdom The Estée Lauder Companies Inc. Full time

    Job OverviewWe are seeking an exceptional Store Manager to lead our retail team in Reading, GB-ENG. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring excellent store standards.

  • Counter Manager Lead

    3 weeks ago


    Reading, Reading, United Kingdom Too Faced Full time

    Too Faced - Counter Manager -Reading.Boots-Oracle - 30 Hours / Week - Full-Time, PermanentSeeking an exceptional Counter Manager to lead our team and drive sales, customer service, and operational excellence in a fast-paced retail environment.We are looking for a dynamic and inspirational leader to coach and develop our Sales Associates, achieve sales and...


  • Reading, Reading, United Kingdom CV-Library Full time

    At Voyage Care, we're dedicated to delivering exceptional customer experiences. We're seeking a highly skilled Customer Experience Lead to join our implementation team.In this role, you will be responsible for managing the deployment and integration of our Voyage Digital Care Nourish template, ensuring seamless implementation processes and exceptional...


  • Reading, Reading, United Kingdom AJ Bell Full time

    AJ Bell is seeking an experienced Marketing Manager to drive customer growth and engagement in their D2C marketing team.About the RoleThis is a fantastic opportunity to join a dynamic team and contribute to the company's success. As a Marketing Manager, you will be responsible for planning and executing customer marketing campaigns, developing messaging...


  • Reading, Reading, United Kingdom Thames Water Utilities Limited Full time

    Oversee a team of Digital Customer Service AdvisorsIn this role, you will lead a team of approximately 13 Digital Customer Service Advisors primarily handling customer interactions on social media with occasional support on other channels such as voice.Implement Business Changes and Enhance Team PerformanceYou will effectively communicate and implement...


  • Reading, Reading, United Kingdom eflow Global Full time

    About eflow Globaleflow Global is a leading provider of Regtech cloud solutions to Investment firms. Our unique SAAS platform offers clients the reporting tools they need to ensure regulatory compliance.Role OverviewWe are looking for a dedicated and proactive Customer Success Manager to join our team. The successful candidate will be responsible for...

  • Project Manager Lead

    2 weeks ago


    Reading, Reading, United Kingdom CV-Library Full time

    Company OverviewAs a leading specialist in aluminium windows, doors, and curtain walling systems for the commercial marketplace, we offer expert advice and quality product manufacturing. With over 40 years of expertise, we are one of the largest suppliers of architectural aluminium products in the South of England.Salary and BenefitsOn offer is a competitive...


  • Reading, Reading, United Kingdom Huws Gray Group Full time

    Deliver Exceptional Customer Experiences as a Customer Experience AssociateWe are seeking a customer-obsessed and results-driven Customer Experience Associate to join our team at Huws Gray Group.About Our Values:We are a values-driven business, committed to putting our customers at the heart of everything we do. We believe in empowering our colleagues to...


  • Reading, Reading, United Kingdom Skill Dynamics Full time

    Role OverviewSkill Dynamics seeks a highly motivated and customer-centric Bilingual Customer Success Lead to drive business growth by retaining and expanding existing customer relationships.


  • Reading, Reading, United Kingdom Thames Water Full time

    About the RoleWe are seeking a highly skilled and motivated individual to lead our Digital Customer Service Team as a Digital Customer Service Team Manager. As a key member of our team, you will be responsible for delivering exceptional customer service and leading a team of Digital Customer Service Advisors.Key ResponsibilitiesLead a team of approximately...


  • Reading, Reading, United Kingdom Thames Water Full time

    At Thames Water, we're committed to delivering life's essential service. As a Digital Customer Service Team Manager, you'll play a crucial role in leading our team of customer service advisors. Your primary focus will be on handling customer interactions on social media and other channels.Key ResponsibilitiesLead a team of approximately 13 Digital Customer...


  • Reading, Reading, United Kingdom Prime56 Consulting Ltd Full time

    Prime56 Consulting Ltd is seeking a skilled Growth Strategist Lead to drive customer acquisition, engagement, and revenue growth. **Job Summary:**The Senior Growth Manager will be responsible for developing and executing strategies that drive growth, customer acquisition, and brand awareness. This role requires a strategic thinker with significant experience...


  • Reading, Reading, United Kingdom Thames Water Full time

    About the RoleWe are seeking a highly skilled Change Project Manager to join our team in delivering improvements within our growing Renewals and Logistics business unit.This is a unique opportunity to shape the project and support delivering activities using your insight, creativity, and stakeholder management skills.Key ResponsibilitiesManage the...