Customer Service Advisor
6 months ago
**About the Role**
**Base Location**:Penner Road or Inveralmond House, Perth
**Salary**: Starting £26,609 plus a range of other benefits to support your family, finances and wellbeing.
**Working Pattern**: 12 Month Fixed Term Contract | Full Time | Flexible First options available
**About the Department**
SSE Enterprise Utilities is the Distributed Energy and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management.
**What is the Role**
- Customer service managing the accounts for Combined Heat and Power customers and other Enterprise Utility business areas
- You will spend your working week split between taking inbound customer service calls and completing clerical back office work.
- You will ensure the concerns of every customer, ranging from routine account enquiries to complex billing complaints are fully understood and resolved, so you must be able to think on your feet and deliver excellence in everything you do.
**What do I need?**
- We need people who are genuine and caring with great listening skills and the empathy to go the extra mile for customers on each and every call.
**About our Business**
SSE Enterprise Utilities is the Distributed Energy (DE) and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management. In order to accelerate progress towards net zero SSE Group is investing £7m a day on low carbon infrastructure, creating 1,000 green jobs a year in the process, as part of its £25bn NZAP (Net Zero Acceleration Programme).
**What's in it for you?**
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
**What happens now?**
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
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