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Customer Advisor

7 months ago

Perth, United Kingdom Struans Full time

**About Us**

Struans are a successful local company and our Garage Services branch in Perth city centre has been servicing and repairing vehicles for over 40 years, with a small close knit team offering great personal service.

Being a family owned company we offer a different environment for staff to flourish in, and have many long serving staff in our team.

**The Customer Advisor Role**

As a Customer Advisor you are often the first and most regular point of contact customers have with Struans so it is vital to give them a warm welcome and to make them feel valued with 5 star service.

In this busy and fast paced role, you will be offering support and guidance whenever customers visit us to get work done on their vehicle, or when they need help or advice regarding its up keep.

Working hours are 40 hours per week, Monday to Friday 8.30am - 5.30pm.

**About You**

Previous experience of providing high standards of service in a customer facing and administration role is required, and although experience in the Automotive Industry is also preferred it is not essential as full training will be provided.

You should have excellent communication skills and demonstrate a successful blend of confidence with a warm, empathetic, approachable and professional manner.

Strong organisational skills and accuracy in all tasks is essential, whether it be in handling customer enquiries, quoting for work, ordering parts or invoicing, as we aim to provide 'right first time' service every time.

You must be eligible to work in the UK, live within 20 miles of Perth and have held a full driving licence at least 3 years.

**Benefits**
- Hourly rate of £12.00 - £12.70 depending on experience
- Bonus scheme
- 30 days paid annual leave
- Cycle to work scheme
- Staff discounts

**Job Types**: Full-time, Permanent

Pay: £12.00-£12.70 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: SGS0524