Customer Service Advisor
7 months ago
**Customer Service Advisor - Perth**:
- 6211028241 Applicants
**£13.14 Per Hour**
- Full Time**Temporary**
**Perth, Perth and Kinross**
**Customer Service And Call Centre**
**Job Description**:
**Customer Service Advisors - Perth**
Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.
- Temporary contact starting on 22nd April
- Pay rate: £13.14 per hour (£23,900 per annum)
- Location: Perth - free parking available
- Shift pattern: Working a minimum of 35 hours per week. You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period.
- **Key Responsibilities**:
- Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system- Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day- Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area- Update systems with call details so demand can be captured and analysed**Key Skills and Requirements**:
- Previous customer service experience is essential- Experience of dealing with high call volumes is advantageous- Customer focussed with an empathic nature- PC literate with excellent data entry skills- Excellent written and spoken communication skills- A flexible attitude to working practices- Be a good team player-
**Pertemps**:
**Fiona Hempel** 01382 221234
Division 621**Pertemps Dundee**
- Unit 7B
- City Quay
- Camperdown Street
- Dundee
- Angus
- DD1 3JA
- 01382 221 234
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