Customer Service Advisor

7 months ago

Perth, United Kingdom apetito Full time

Overview:
**The Role and Team**

**This role is working 22.5 hours per week, any 3 in 6 days (availability to work on Saturdays on rotational basis essential)**

The role of our Customer Services Advisor is critical to the success of our business.

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

The role involves the taking of customer orders and also the making of outbound courtesy calls.

These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.

Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.

The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

**Who We Are**

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years.

Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more

£11.45 per hour + bonus + benefits

**Responsibilities**:

- Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
- To support drivers with route planning for the next days’ delivery rounds.
- To ensure each customer is provided with “exemplary” service on each telephone call or contact.
- To update customer records and liaise with customer relatives as required.
- To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
- Prepare promotional literature as required and communicate details of new products or promotions to customers.
- To search, provide and continually look for new business opportunities.
- To share best practices with colleagues in an effort to continuously improve our service proposition.
- To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Qualifications:
**Essential**:

- Experience of a customer service role
- Confident using a Personal computer to manage and process orders
- Confident telephone manner
- Able to pay attention to detail and be accurate in your work
- Numerate and good written English; GCSE Maths & English standard or equivalent
- Able to work to deadlines

**Desirable**:

- Have worked in the elderly/care market
- Experience of working in a team environment
- Full UK Driving Licence

**Personal Qualities**:
As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
- This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
- To take an active interest in getting to know every customer and become a trusted friend.
- A good listener, you’ll be able to treat every customer as an individual.
- To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
- Ability to communicate and relate to people at all levels.
- Ability to work under own initiative, plan own day, manage own time.
- To act as a link for drivers and customers if any problems arise during a delivery round.
- To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
- To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
- Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.

  • Customer Service Advisor

    4 days ago

    Perth, United Kingdom Huntress Full time

    Customer Service Advisor - Perth £19,413 Our client is looking for Customer Service Advisors to support their busy call centre. Renowned for excellence in delivering value and a high-quality service, they pride themselves on going above and beyond for their customers. Responsibilities include: - Delivering excellent customer service at all times via all...

  • Customer Service Advisor

    2 weeks ago

    Perth, United Kingdom Huntress Full time

    **Customer Service Advisor** A powerhouse within the energy sector is looking for a Customer Service Advisor to join their team in Perth on an initial 3-6 month contract. The role will be based onsite in their Perth office. **Responsibilities** - Dealing with general customer enquiries and payment queries - Inbound and outbound calls to customers, helping...

  • Customer Service Advisor

    7 months ago

    Perth, United Kingdom SSE Full time

    **About the Role** We have a number of fixed term and permanent hybrid working advisor roles across varying teams within Service. We have roles across Complaints, Smart Metering and Support teams all of which we have listed a small section about below. **Salary**: £26,609 - £30,472 + a range of other benefits to support your family, finances and...

  • Customer Service Advisor

    2 weeks ago

    Perth, United Kingdom Tate Full time

    Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for customer wishing to have a new electricity connection, increase the size of their existing connection, install generation, or move the equipment supplying their property. - The Advisors will also speak to many customers...

  • Customer Services Advisor

    2 weeks ago

    Perth, United Kingdom Huntress Full time

    Customer Contact Administrator Are you a Customer Service Professional or an Administrator looking for your next move? Huntress have been appointed to source a Customer Service professional to join this multinational Gas and Energy Company on a rolling contract basis. Key Info: Location - Perth Duration - 6 month contract - (Extension very likely) Hybrid...

  • Customer Service Advisor

    7 months ago

    Perth, United Kingdom Barclays Full time

    **Customer Service Advisor** **Perth /Stirling** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    7 months ago

    Perth, United Kingdom DuraPanel Full time

    Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our company as a Customer Service Advisor. Due to generic increases in the business, we are looking to add a Customer Service Advisor to fully complement and further strengthen our Sales Team. **Key Responsibilities** The...

  • Customer Services Advisor

    4 days ago

    Perth, United Kingdom Huntress Full time

    **A Multinational Energy Company based in Perth is seeking a Customer Service Advisor to join their team on a contract basis for 3-4 months. (Extension highly likely)** **Fulltime office working is required in the Perth Office.** - **Strong customer services skills**: - **Good organisational skills**: - **Attention to detail**: - **General Administrative...

  • Customer Service Advisor

    1 week ago

    Perth, United Kingdom Search Consultancy Full time

    On-site canteen and gym, free parking and the opportunity to work for a national business as part of their business billing team. 100% office based working. Working Monday - Friday 37hrs hours, core hours - no shift work! What you'll be involved with day to day in the role of Customer Service Advisor: - Responding to payment queries - Investigating...

  • Customer Service Advisor

    7 months ago

    Perth, United Kingdom Jenson Fisher Consulting Full time

    Do you have previous experience in Customer Service and/or Sales? Would you like to work in a professional role as part of a vibrant team? Can you build and nurture relationships and achieve targets? If so, read on! Jenson Fisher are delighted to be partnering with our multi-national client based in Perth to recruit a Customer Service Advisor on a...

  • Customer Service Advisor

    7 months ago

    Perth, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor - Perth**: - 6211028241 Applicants **£13.14 Per Hour** - Full Time**Temporary** **Perth, Perth and Kinross** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisors - Perth** Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known...

  • Customer Service Advisor

    4 days ago

    Perth, United Kingdom Barclays Full time

    **Customer Service Advisor** **Perth** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    5 days ago

    Perth, United Kingdom SGN Full time

    **THE ROLE** The Customer Experience Team are at the heart of our organisation and play a vital role in supporting our customers. You will be joining a small team based in Perth, Scotland but will be working with the wider Customer Experience team in Portsmouth. As aCustomer Service Advisor, you’ll be the first point of contact for our customers and...

  • Customer Service Advisor

    7 months ago

    Perth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Perth, Inveralmond House Office **Salary**: £26,609 - £30,472 + 70% shift allowance + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**:Permanent | Full Time - Shift Work (2 shift rota) | Flexible First options available Operations are responsible for keeping the lights...

  • Customer Service Advisor

    7 months ago

    Perth, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days (14 months fixed term contract).** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining...

  • Customer Service Advisor

    7 months ago

    Perth, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days (availability to work on Saturdays on rotational basis essential)** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or...

  • Service Advisor

    5 days ago

    Perth, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Pentland Land Rover Perth** **Full time** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! Pentland Jaguar Land Rover are seeking a pro-active, customer focused Service Advisor for our Perth dealership, who will be part of a team of Service Advisors and be...

  • Service Advisor

    2 weeks ago

    Perth, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Pentland Land Rover Perth** **Full time** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! Pentland Jaguar Land Rover Perth are seeking a pro-active, customer focused Service Advisor for our Perth dealership, who will be part of a team of Service Advisors...

  • Service Advisor

    1 week ago

    Perth, United Kingdom John Clark Motor Group Full time

    **Service Advisor - Thomson & Potter Skoda Perth** **Full time - Maternity Cover** **Industry leading salary & bonus** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! Thomson & Potter Skoda are seeking a pro-active, customer focused Service Advisor for our Perth dealership, who will be part of a team of...

  • Customer Service Advisor

    2 weeks ago

    Perth, United Kingdom Blue Arrow Full time

    Blue Arrow is recruiting for a Customer Service Advisor x2 JOB LOCATION Fulltime office working is required in the Perth Office. Inveralmond House 200 Dunkeld Road Perth PH1 3AQ SECURITY CLEARANCE LEVEL REQUIRED BPSS LENGTH OF CONTRACT 3-4 months HOURS 37 per week, Monday to Friday. PAY RATE £13 p/h PAYE INTERVIEW PROCESS Teams interview: - Strong...