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IT Service Delivery Lead
5 months ago
**Role**: IT Service Delivery Lead
**Location**: Manchester - flexible home working
**Salary**: £45,00 / £50,000
An expanding company in Central Manchester, are looking to add a technically sound IT Service Delivery Lead to join their team.
Whats in it for you:
- Company Pension Plan whereby the Company will contribute 3% of the Employees base salary and the Individual will contribute 5% of salary to the pension plan.
- Holiday is 25 days per annum (in addition to normal public holidays)
- Career pathways across the group enabling you to develop your career.
- internal referral scheme
Responsibilities for the
**IT Service Delivery Lead**:
- Service Management: Implementing ITIL service management practices and fostering a service improvement culture.
- Management Reporting: Producing executive summaries and regular IT service statistics reports for different levels of the business.
- Communication: Engaging with non-technical stakeholders, driving a positive image of IT, and establishing business engagement forums.
- Strategic Thinking: Collaborating with the Architecture team and customers to develop a technology roadmap for continuous investment and staying updated on relevant technologies and regulatory changes.
**Soft Skills**:
- Strong multitasking ability and enjoys a busy work environment.
- Excellent communication skills to build lasting relationships at all business levels.
- Adaptable to uncertainty and dynamic business changes.
- Independent thinker, unafraid to challenge behaviors, while advocating positive business change.
**Skills/Experience/Other Requirements**:
- At least 7 years of experience in an IT or similar role.
- Experience in IT vendor/supplier management.
- ITIL Qualification.
- Demonstrable organizational skills.
- Capability to create and implement new processes and procedures for enhancing operations.
