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Office Administrator

4 months ago

Kendal, United Kingdom Bridge of Hope Full time

**Position Summary**: Office Administrator

**Overview**:
As the Office Administrator, you will play a crucial role in ensuring the smooth coordination between customer training demands and the effective delivery of courses. This position involves a diverse range of administrative responsibilities to support the efficient functioning of our office.

**Tasks and Responsibilities**:Respond to Customer Training Enquiries**:

- Address and promptly respond to customer enquiries related to training courses.
- Provide information on course offerings, schedules, and other relevant details.

**Pre and Post Course Administration**:

- Assist in pre-course preparations, ensuring all necessary materials and resources are available.
- Handle post-course administrative tasks, including participant feedback and certification processing

**Maintain Contact with External Course Bookers**:

- Establish and maintain positive relationships with external entities booking training courses.
- Coordinate logistics and address any concerns or special requirements.

**Update Customer Records**:

- Ensure accurate and up-to-date customer records, including contact details and training history.
- Implement data management protocols to maintain data integrity.

**Monitor Course Uptake and Demand Levels**:

- Track and analyse training course uptake, identifying trends and areas for improvement.
- Collaborate with relevant teams to meet fluctuating levels of demand.

**Update Training Schedule**:

- Maintain an organised and current training schedule, reflecting any changes or additions promptly.
- Communicate schedule updates to relevant stakeholders.

**Maintain Instructor Records**:

- Manage records related to instructors, including certifications, availability, and contact information.
- Collaborate with HR for instructor onboarding and scheduling.

**Order Lunch Requirements for Training Courses**:

- Coordinate catering logistics for training courses, ensuring participant needs are met.
- Manage timely and accurate orders within budgetary guidelines.

**Support Admin Team as Required**:

- Collaborate with the administrative team to address broader office needs.
- Assist in various tasks to maintain an organised and efficient office environment.

**Qualifications**:

- Proven experience in office administration or a related field.
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Attention to detail and problem-solving skills.

Join our team and contribute to the success of our training programs by ensuring a seamless administrative process.

Hours of work are Monday to Friday 9.00-5.30pm.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.