Customer Service Executive
5 months ago
Beadlow Motors Ltd, a rapidly growing automobile dealership in the UK, is actively seeking a dynamic and customer-focused Customer Service Executive to join our vibrant team. Renowned for our expansive and premium selection of pre-owned vehicles, we pride ourselves on providing our customers with unbeatable prices and exceptional customer service, setting us apart in the market.
**Main duties include**:
- Schedule and confirm appointments for sales or service.
- Address and resolve customer complaints or issues promptly, ensuring customer satisfaction.
- Provide support to the sales team by understanding customer requirements and providing relevant information.
- Engage with customers post-purchase to ensure their satisfaction with their vehicle and services received.
- Maintain a comprehensive customer database, documenting all customer interactions, transactions, feedback, and complaints.
- Seek opportunities to improve service delivery, including recommending changes to products or services based on customer feedback and requests.
**Skills and Education**:
- Proven experience in a customer service role, preferably in the automotive industry.
- Ability to remain professional and courteous with customers at all times.
- Strong problem-solving skills and attention to detail.
- Proficiency in CRM systems and office software.
- Ability to work well in a team and to handle multiple tasks simultaneously.
- Knowledge of Beadlow Motors' products and services is a plus.
**Salary**: £20,800.00-£26,500.00 per year
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Shefford, SG17 5PL (preferred)
Ability to Relocate:
- Shefford, SG17 5PL: Relocate before starting work (preferred)
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