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Customer Service Representative

1 month ago

Shefford, Central Bedfordshire, United Kingdom Tesco Full time
About the Role

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at the Shefford Esso Express store. As a key member of our retail team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring a safe and welcoming space for customers.
  • Process transactions accurately and efficiently, handling customer payments and operating the till system.
  • Participate in visual merchandising and stock management, maintaining a visually appealing store display and ensuring stock levels are adequate.
  • Contribute to achieving sales targets, promoting products and services to customers, and providing recommendations to enhance their shopping experience.

Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
  • Ability to work accurately and efficiently, with a focus on attention to detail and quality of work.
  • Flexibility to work a variety of shifts, including weekends and holidays, as required.

What We Offer
  • A competitive hourly rate, with opportunities for pay increases and bonuses.
  • A comprehensive training program, designed to develop your skills and knowledge in customer service, sales, and retail operations.
  • A supportive and inclusive work environment, with opportunities for career progression and professional development.
  • A range of benefits, including holiday pay, sick leave, and access to employee discounts and rewards.

About Us

Tesco is a leading international retailer, committed to delivering exceptional customer service and creating a positive shopping experience for our customers. We are proud to be a diverse and inclusive employer, with a strong commitment to equality, diversity, and inclusion. If you are a motivated and enthusiastic individual, with a passion for customer service and retail, we encourage you to apply for this exciting opportunity.