Front of House and Hospitality Coordinator

1 month ago

London, United Kingdom RSM Full time

As one of the world’s largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.
**Overall job purpose**

To act as the first point of contact for guests to the office, ensuring that the highest standards of client service are always maintained. Aiding the Hospitality Supervisor with meeting room set up and catering. Answering switchboard calls in a professional and timely manner.

**Responsibilities - Front of House**
- Maintain front of house areas including meeting rooms
- Meet and greet guests in a confident and professional manner that reflects the image and values of RSM
- To adhere to shift times and be fully operational on the switchboard when not engaged with other duties
- To answer and process all calls in accordance with relevant RSM guidelines, eg new business calls
- To become familiar with clients and client contacts to build rapport
- Maintain RSM image through wearing appropriate attire
- Manage the meeting room booking system
- Liaising with Hospitality Supervisor and post room to ensure smooth running of the meeting room suite
- Issuing temporary access passes and accurately logging into a system
- Keeping an open line of communication with the Line Manager and rest of the facilities team
- Always maintain a professional working manner

**Responsibilities - Hospitality**
- Prepare refreshments for meetings following a room-booking schedule
- Alter meeting room layouts according to meeting requirements
- Liaise with relevant persons to agree catering requirements for upcoming meetings and events
- Flexibility needed around working hours to meet the needs of the business on occasions such as evening events
- Maintain hospitality stock control and assist with ordering supplies
- To maintain all daily duties as per the Food Management System daily schedules, in line with the H&S food handling requirements
- Clear and disinfect rooms after use in a timely manner
- To maintain high levels of hygiene throughout the day
- Undertake ad hoc duties as and when required by the Hospitality Supervisor and / or the Line Manager

**Requirements for the role**
- Experience using PC based switchboard - Microsoft Teams would be advantageous
- Excellent communication and interpersonal skills
- Confident and resilient, experience of working with all levels of staff
- To have a professional ethos and approach to both external and internal clients
- First class telephone manner
- Exposure to a professional practice in a mid-size environment is desirable
- Self-motivated and able to work on own initiative within a team environment
- Reliable and flexible attitude - ability to remain calm under pressure
- Strong team player - willing to support colleagues within the department
- Confidential
- Friendly and enthusiastic
- Intermediate level or above in Microsoft office

Diversity and Inclusion at RSM

At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client’s needs. Diverse teams bring a broader range of ideas and insights to work. That’s why we’re working together to ensure our firm’s principles and processes support a firm culture that embraces difference and strengthens inclusion.

At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.

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