Patient Experience Administrator

2 weeks ago


Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Have you got proven experience of working with individuals in the health care sector? Do you want to be part of a dynamic and innovative team, ensuring the best possible patient care? Have you got a "can do" attitude towards flexible working, as you will be required to work at both Chorley Hospital and Royal Preston Hospital?

Then this could be the ideal role for you.

We are passionate about improving patient experience throughout their Ophthalmology journey. You would be an active participant in helping to assist the patients check in for their appointments, dealing with patient enquiries and ensuring their follow up appointments are organised. You would need to demonstrate excellent communication skills between all colleagues across the organisations.

You will be responsible for the day-to-day processing of administration tasks within the directorate, providing secretarial and administrative support to Consultants, Medical Staff and other staff, including reception and telephone duties.

You will provide an effective communication link to patients, Administrative Staff and the Trust. You will monitor the timelines of patient treatment to ensure that patients are seen in the national waiting time. You will provide a contact point for patients at any point of the Ophthalmology pathway and will liaise with other Departments to support the arrangement of a wide spectrum of hospital visits along that pathway.
- We have invested £17.5 million into developing our enhanced Ophthalmology and Daycase facilities at Chorley and South Ribble Hospital. We are excited to be able to provide these additional facilities which will help us to improve our patient experience and will give our patients a choice of location and access to state of the art facilities. The new unit will include a dedicated outpatient and diagnostic space as well as three additional theatres to provide extra capacity for patients requiring a variety of day case procedures.
- Our Ophthalmology Team has specialist expertise in Oculoplastics, Orbit and Lacrimal Surgery, Glaucoma, Diabetes, Medical Retina, Vitreoretinal Surgery,Neuro Ophthalmology, Paediatric Ophthalmology and Cornea and Anterior Segment Diseases. We also provide an Orthoptics service for children and adults.
- First point of contact for incoming patients and to provide a positive welcome while checking their patient demographics and activating them on Quadramed. Discharge the patients and book follow up appointments when patients are leaving the clinic where possible. Update their patient pathways
- Responsible for external and internal telephone queries from Staff, Patients and others and referring to appropriate person
- Communicates with a range of staff, users and visitors to the Trust / Department, utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
- Organising incoming and outgoing post, referring enquiries to appropriate person if necessary
- Typing of letters and correspondence
- Utilisation of local or Trust case note tracking system
- Filling of reports and results
- Date entry
- File Location



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