Patient Co-ordinator
6 months ago
**ABOUT US**
CREATE Fertility is one of the leading IVF and fertility treatment providers with centres across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in new innovation.
We are led by world-leading Professors, including Professor Dr Geeta Nargund, our Medical Director and one of the nation’s leading fertility specialists. We are looking for a dynamic Patient Coordinator to join our clinic based in central Bristol.
**ROLE PURPOSE**
The Patient Coordinator is responsible for supporting new patients through their treatment journey, from open evening, to initial consultation and through to treatment completion. They are the service and care provider for each new patient. They are accountable for championing the delivery of the core values of CREATE Fertility, delivering service excellence, achieving targets and KPIs, and positive management of the entire patient journey.
**ROLE REQUIREMENTS**
The key responsibilities are as follows:
- Ensuring that all new patients are meet and placed into the agreed Journey
- Attending Open Evenings (when applicable) on rotation to meet potential patients
- That all agreed contact and touch points take place, offering industry leading service
- Liaise with clinical members of the team to provide high quality service and information to patients
- All aspects of the client journeys are planned, prep’d and organised
Use central and local reports to monitor personal performance against targets
- Ensure that the service excels on patient experience with early intervention when issues occur
- Effectively lead and support patients through the IC and TC process to ensure a consistent delivery of high quality service and performance.
- Ensuring all treatments are in line with CREATE fertility protocols and guidelines
- Ensuring that all activities are carried out in accordance with HFEA requirements
**REQUIRED SKILLS, AND ABILITIES**
Exceptionally empathetic with a passion for customer service and experience of seeing things from a customer’s perspective.
Ensuring the patient is put placed first, understanding their concerns and securing resolution when issues occur
Performance driven, able to manage at pace, self-motivated and able to prioritise
Excellent communication, diplomatic, tactful and the ability to deal with difficult situations
Organised and able to multi-task
**EDUCATION AND EXPERIENCE**
Ideally have commercial service experience in Private Health, Beauty / Spa, Hospitality, Retail or Service sectors. Sales through service experience is desirable
Experience of working within a target driven and fast paced environment
A positive ‘can do’ attitude that can handle change and challenge
Excellent organisational and communication skills
Genuine desire to help patients and make a difference to people’s lives
CREATE Fertility is an Equal Opportunities Employer
**BENEFITS**
- 25 days holiday plus a day off on your birthday, increasing annual leave for every full year worked up to 30 days (includes birthday)
- Perkbox (employee platform - discounts in shops, cinemas, free mobile insurance etc.)
- Pension Scheme
- Childcare Vouchers
- Cycle to work Scheme
- Private healthcare
- Life insurance (4 times your salary)
- Season ticket loan
- Discounted IVF treatment (after 2 years’ service)
- Job Types: Full-time
**Job Types**: Full-time, Permanent
**Salary**: From £23,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Application question(s):
- Why is this role of interest to you?
- What is your notice period?
- What is your salary expectation?
Work authorisation:
- United Kingdom (required)
**Location**:
- Bristol BS2 (required)
Ability to Commute:
- Bristol BS2 (required)
Work Location: In person
-
Patient Co-ordinator
3 weeks ago
Bristol, United Kingdom Mendip Vale Medical Group Full timeJob summary Mendip Vale Medical are looking for further Patient Co-ordinators to join our Sea Mills teams, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester. As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service...
-
Patient Co-ordinator/practitioners Assistant
6 months ago
Bristol, United Kingdom Quinn Clinics Full timePatient Co-ordinator/ Practitioners Assistant Quinn Clinics Quinn Clinics is a GP-owned and run non-surgical cosmetic and medical dermatology clinic located in Bristol. We are committed to delivering a personalised approach to all our patients, with a team of highly skilled clinicians, offering only the best, evidence-based lasers, energy-based devices and...
-
Patient Co-ordinator
6 months ago
Bristol, United Kingdom Mendip Vale Medical Group Full timeMendip Vale Medical Group are looking to recruit a Patient Co-ordinator to join our friendly team in North Somerset. A a set shift pattern will be agreed so as to support us looking after our patients during practice opening hours which are Monday to Friday, 8am - 6.30pm. Some Saturday working between 8:30 AM and 12:30 PM will be required as per the practice...
-
Patient Co-ordinator
6 months ago
Bristol, United Kingdom Mendip Vale Medical Group Full timeMendip Vale Medical Group are looking to recruit further Patient Co-ordinators to join our friendly team at Sea Mills. A set shift pattern will be agreed so as to support us looking after our patients during practice opening hours which are Monday to Friday, 8am - 6.30pm. Working as part of a team the post-holder will assist and direct patients in accessing...
-
Patient Co-ordinator
6 months ago
Bristol, United Kingdom Mendip Vale Medical Group Full timeMendip Vale Medical Group are looking to recruit further Patient Co-ordinators to join our friendly teams at Monks Park Surgery, Southmead Famil, Practice & Sea Mills Surgery. Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way....
-
Patient Co-ordinator
7 months ago
Bristol, United Kingdom Mendip Vale Medical Group Full timeAs Mendip Vale Medical Group expand and grow our services, we are looking for further Patient Co-ordinators to join our Coniston team. **Job Summary**: Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the...
-
Patient Co-ordinator
6 months ago
Bristol, United Kingdom Mendip Vale Medical Group Full timeAs Mendip Vale Medical Group expand and grow our services, we are looking for further Patient Co-ordinators to join our Monks Park team. **Job Summary**: Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the...
-
Patient Co-ordinator
6 months ago
Bristol, United Kingdom Mendip Vale Medical Group Full timeAs Mendip Vale Medical Group expand and grow our services, we are looking for further Patient Co-ordinators to join our Southmead team. **Job Summary**: Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the...
-
Patient Flow Co-ordinator
6 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeAn opportunity has arisen within our Emergency Department for a Patient Flow Co-ordinator position working over a 24 hour/7 day rota. Various hours available. With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic,...
-
Assistant Patient Pathway Co-ordinator
6 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeA fantasctic opportunity has arisen within the Vascular Surgery Network. We cover a a network based at NBT, Southmead Hospital yet manage services at NBT, in Weston, Bath and UHBristol. The role is for an assistant patient pathway co-ordinator working 37.5 hours per week across Monday -Friday. An exciting opportunity has arisen within the Vascular...
-
Senior Clinic Co-ordinator
6 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeJob overview To provide a strong leadership role within the Outpatient Co-ordination team, ensuring that all aspects of clinic management are covered and the clinics running within BHOC have correct templates, weekly streams and are booked correctly for the individual specialities. To be the main point of contact for clinical teams with clinic queries, and...
-
Sales Co-ordinator
6 months ago
Bristol, United Kingdom Medaco Ltd Full timeWould you like to join a small but growing team based in Bristol who have customers at the heart of everything we do? Medaco has been servicing and installing moving and handling equipment for patients throughout the UK since 1998. We are proud to supply and service patient handling equipment to the NHS, care homes, hospices, and special schools, and our...
-
Workplace Co-ordinator
6 months ago
Bristol, United Kingdom Mitie Full timeWe are seeking a highly organized and customer-focused individual to join our team as a Workplace Co-ordinator. As a Workplace Co-ordinator, you will be responsible for providing exceptional service and support to our employees, ensuring their daily work experience is seamless, efficient, and enjoyable. **Person Specification Must Have** Computer literacy,...
-
Inpatient Booking Co-ordinator
6 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeWe are recruiting to 1 full time position; Inpatient Booking Co-ordinator This position is based in The Bristol Dental Hospital under the Surgery Division. The inpatient booking co-ordinator will be responsible for managing and booking inpatient bookings, in line with Trust policies and processes. This role involves liaising with clinicians, patients and...
-
Clinic Co-ordinator
6 months ago
Bristol, United Kingdom Practice Plus Group Full time**About The Role**: **UNLOCK YOUR BEST WORK LIFE** **+ make a difference for every patient** Due to the increase of treatments and care we give to patients, our professional and established Outpatient Administration department at our Emerson’s Green Hospital, Bristol is growing! We have a need for an additional **Clinic Co-ordinator** to manage and...
-
Clinic Co-ordinator
7 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeThe Outpatient Co-ordinator role is an essential element of the Administration Team working at St Michael's Hospital An exciting opportunity has arisen to work within the Obstetrics & Gynaecology Administration Team at St Michaels Hospital as an Outpatient Clinic Co-ordinator. This role is office based managing the Clinics and speaking with patients over...
-
Cancer Mdt Co-ordinator
6 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeAn opportunity has arisen with the Cancer Services Team and we are looking to recruit a new permanent full-time Cancer MDT Co-ordinator. The Cancer MDT Co-ordinator Team in the Division of Surgery at University Hospitals Bristol is a busy department providing administrative and data services to surgical departments across the division. The role is to ensure...
-
Patient Flow Co-ordinator
6 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeAn opportunity has arisen within our Emergency Departmentfor a Patient FlowCo-ordinator position working over a 24 hour/7 day rota. Various hours available. With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic,...
-
Clinic Co-ordinator
6 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeWe currently have a full time vacancy (37.5 hours per week) for Clinic Co-ordinator within Medicine (Bristol/South Bristol Community Hospital). **Communication**: - To support the triaging of referrals by liaising with key clinical staff - Act as a point of contact for queries from clinical and non-clinical staff. **Patient Care**: - To show a caring and...
-
Cancer Mdt Co-ordinator
6 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeAn opportunity has arisen with the Cancer Services Team and we are looking to recruit a new permanent full-time Cancer MDT Co-ordinator. The Cancer MDT Co-ordinator Team in the Division of Surgery at University Hospitals Bristol is a busy department providing administrative and data services to surgical departments across the division. The role is to ensure...