Patient Co-ordinator

6 months ago


Bristol, United Kingdom CREATE Fertility Full time

**ABOUT US**

CREATE Fertility is one of the leading IVF and fertility treatment providers with centres across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in new innovation.

We are led by world-leading Professors, including Professor Dr Geeta Nargund, our Medical Director and one of the nation’s leading fertility specialists. We are looking for a dynamic Patient Coordinator to join our clinic based in central Bristol.

**ROLE PURPOSE**

The Patient Coordinator is responsible for supporting new patients through their treatment journey, from open evening, to initial consultation and through to treatment completion. They are the service and care provider for each new patient. They are accountable for championing the delivery of the core values of CREATE Fertility, delivering service excellence, achieving targets and KPIs, and positive management of the entire patient journey.

**ROLE REQUIREMENTS**

The key responsibilities are as follows:

- Ensuring that all new patients are meet and placed into the agreed Journey
- Attending Open Evenings (when applicable) on rotation to meet potential patients
- That all agreed contact and touch points take place, offering industry leading service
- Liaise with clinical members of the team to provide high quality service and information to patients
- All aspects of the client journeys are planned, prep’d and organised
Use central and local reports to monitor personal performance against targets
- Ensure that the service excels on patient experience with early intervention when issues occur
- Effectively lead and support patients through the IC and TC process to ensure a consistent delivery of high quality service and performance.
- Ensuring all treatments are in line with CREATE fertility protocols and guidelines
- Ensuring that all activities are carried out in accordance with HFEA requirements

**REQUIRED SKILLS, AND ABILITIES**

Exceptionally empathetic with a passion for customer service and experience of seeing things from a customer’s perspective.

Ensuring the patient is put placed first, understanding their concerns and securing resolution when issues occur

Performance driven, able to manage at pace, self-motivated and able to prioritise

Excellent communication, diplomatic, tactful and the ability to deal with difficult situations

Organised and able to multi-task

**EDUCATION AND EXPERIENCE**

Ideally have commercial service experience in Private Health, Beauty / Spa, Hospitality, Retail or Service sectors. Sales through service experience is desirable

Experience of working within a target driven and fast paced environment

A positive ‘can do’ attitude that can handle change and challenge

Excellent organisational and communication skills

Genuine desire to help patients and make a difference to people’s lives

CREATE Fertility is an Equal Opportunities Employer

**BENEFITS**
- 25 days holiday plus a day off on your birthday, increasing annual leave for every full year worked up to 30 days (includes birthday)
- Perkbox (employee platform - discounts in shops, cinemas, free mobile insurance etc.)
- Pension Scheme
- Childcare Vouchers
- Cycle to work Scheme
- Private healthcare
- Life insurance (4 times your salary)
- Season ticket loan
- Discounted IVF treatment (after 2 years’ service)
- Job Types: Full-time

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Why is this role of interest to you?
- What is your notice period?
- What is your salary expectation?

Work authorisation:

- United Kingdom (required)

**Location**:

- Bristol BS2 (required)

Ability to Commute:

- Bristol BS2 (required)

Work Location: In person


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