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Resident Liasion Officer

5 months ago

StokeonTrent, United Kingdom Fawkes & Reece Full time

**Location**: Stoke-on-Trent
**Salary**: £16.50- £17.50 per Hour
**Contract**: Long Term Contract
**Type**: Full Time

**Reference**: RLO-ST6_1699267134
**Posted**: November 6, 2023

Resident/Tenant Liaison Officer required for Tier 1 residential contractor for ongoing project in the Stoke on Trent area. As an individual you will be fully experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
Responsible for collation of resident information packs and administration of customer records, KPI's etc.
Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events.