Helpdesk Administrator/co-ordinator

2 weeks ago


Eastleigh, United Kingdom Carbon60 Global Full time

**Helpdesk Administrator/Co-ordinator - Eastleigh, Hampshire - £22,145 plus excellent benefits**

**Are you an experienced Administrator with excellent customer service skills?**

This is a fantastic opportunity to join one of the largest Facilities Management companies in the UK working on one of their prestigious clients' contracts based in Eastleigh, Hampshire

**Salary: £22,145k Plus excellent benefits**

**Hours of work**:8am - 5:00pm, Monday to Friday**

**Location: Eastleigh, Hampshire**

**Role Responsibilities**:

- Provide a first line contact for internal and external customers/contractors.
- Ensure the clients fault log is dealt with effectively, Coordinate faults, schedule to engineers, communicate with customers.
- Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets.
- Raise purchase orders and process jobs on the in-house finance system.
- Liaising with Clients to escalate out of line incidents.
- Implement new Service Contracts including setting up contracts on the central database.
- Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action.

**The successful person**:

- A proven track record working in an Administration role, preferably with Helpdesk experience.
- Excellent customer service skills
- Good IT skills including Word, Excel, and PowerPoint.
- Experience of working with engineers, contractors and suppliers and monitoring of service standards
- Proven experience of delivering excellent customer care and service in a large organisation
- Experience carrying out administration duties including KPI Reporting

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.



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