Helpdesk Administrator

1 month ago


Eastleigh Hampshire, United Kingdom Workshop Recruitment Full time

Our client is looking for a Helpdesk Administrator to join their busy team. Acting as the first point of contact for any queries and carrying out administrative duties in a busy, varied and fast paced role.

In this role you will be –

  • Be the first point of contact on the Helpdesk, where possible resolving queries or assigning jobs to relevant colleagues.
  • Raising purchase orders and processing invoices
  • Working with the relevant contractors including trade operatives to resolve internal and external customer queries relating to works orders.
  • Resolve day to day customer queries relating to contractor works, and attend meetings as required to provide additional information
  • Assist in the annual and monthly performance reporting
  • Provide minutes for monthly team meetings

Knowledge and Skills

  • Good verbal and written communication skills and the ability to communicate with a wide range of individuals
  • Minimum of one years’ experience in an administrative or Helpdesk role is essential
  • A good working knowledge of Microsoft Office packages including Outlook, Word and Excel.
  • Ability to plan own time effectively and work under own initiative whilst meeting strict deadlines.

Hours – Monday to Friday – 9am – 5pm - 37 hours a week

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