Contract Help Desk Operatives

4 weeks ago

Eastleigh Hampshire, United Kingdom PRS Full time €25,200

Benefits:25 Days Holiday + BH, Flex Benefits
Theyrevolutionise facilities management by combiningtheir engineering heritage and innovation capability.
Using our unique insight platform, "One Data World,"we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements.
This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
To assist and manage all aspects of the Helpdesk systems required by the company contracts.This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and company facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance.
To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
To monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer satisfaction with the service
To control the administration of sub-contractors and suppliers in accordance with EFS standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site
To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner
To receive and make welcome all visitors to the EFS site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general
The overall operational output and performance of the Help Desk facility
To compile and distribute data relating to utilities, maintenance work and operational costs
Experience of SLA's and KPI Monitoring
Good IT skills including MS Word, Excel, Power point and Project

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