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Help desk Operator- Eastleigh Emcor

4 months ago

Eastleigh, United Kingdom PRS Full time

Location: Eastleigh
Salary: £25,200 per annum
Working hours: 7am to 4pm or 8am to 5pm
Benefits:25 Days Holiday + BH, Flex Benefits 
 
About client:

AOur client is a very well known facilitiy management company. They revolutionise facilities management by combining their engineering heritage and innovation capability.
We prioritise people in everything we do,collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations.
Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World,"we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements.

This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance.Our partnering approach empowers our customers to shape a better future.Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Job Purpose:

To assist and manage all aspects of the Helpdesk systems required by the company contracts.  This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and company facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance.

Principal Accountabilities:

To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
To monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer satisfaction with the service
To control the administration of Planned Maintenance system, in accordance with EFS standard procedures including the issuing and tracking of Planned Maintenance dockets
To monitor and record the response of EFS Technicians to Planned Maintenance dockets and to ensure follow up works are logged and completed
To control the administration of sub-contractors and suppliers in accordance with EFS standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site
To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner
To receive and make welcome all visitors to the EFS site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general
The overall operational output and performance of the Help Desk facility
To compile and distribute data relating to utilities, maintenance work and operational costs
To carry out all reasonable tasks that may be requested from time to time by the client or EFS management
To uphold and promote the good name of EFS at all times

Candidate Profile

Person Specification
Proven experience within a similar role
Experience of Concept, Care manager, Planet is desirable
Experience of SLA’s and KPI Monitoring
Good IT skills including MS Word, Excel, Power point and Project
Good level of interpersonal and customer relationship skills
Smart, presentable appearance
Good time management 
Previous exeprience in similar roles
Apply now for more info

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