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Help Desk Operative

1 month ago

Eastleigh Hampshire, United Kingdom Recruitment Solutions Full time €25,200

Our client is looking for a Help Desk Operator on a FTC until Feb 2025. 40 hours per week, Monday to Friday.
To assist and manage all aspects of the Help desk systems required by the contracts. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and Facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance.
To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
* To monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer satisfaction with the service
* To control the administration of sub-contractors and suppliers in accordance with EFS standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programms/site visit documentation, and the induction of sub-contractor visitors to site
* To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and auctioned in a timely manner
* To receive and make welcome all visitors to the EFS site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general
* The overall operational output and performance of the Help Desk facility
* To compile and distribute data relating to utilities, maintenance work and operational costs
* Experience of SLA's and KPI Monitoring
* Good IT skills including MS Word, Excel, Power point and Project
* Job Types: Full-time, Temporary contract
Contract length:

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