IT Support Analyst

3 days ago


Wimbledon, United Kingdom Recruitment Pursuits Ltd Full time

IT Support Analyst

£26k

Hybrid working ( Home and Wimbledon, Parking available)

Purpose

To provide first line support and guidance for all technology systems across the business

including local sites and remote workers. Provide a single point of contact for

users, resolving the majority of user issues, ensuring all issues are recorded and dealt with

appropriately.

Key Responsibilities
- First line end user support for all IT systems. This includes end-user systems, general hardware and infrastructure, local and wide area networking, enterprise business

telecommunications systems, mobile devices, cyber security and other technologies as

required.
- Processing of service and change requests from users within the agreed timescales. E.g.

setting up new users, providing quotations, purchasing equipment, etc.
- Routine administration and housekeeping tasks as required within the IT Department.

Person Specification
- English and Maths to GCSE Grade C or above (or equivalent)
- Experience of working on an end-user facing IT Service Desk
- Experience of supporting Windows 10 and Microsoft 365.



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