Customer Service Advisor

5 months ago

Great Dunmow, United Kingdom apetito Full time

Overview:
**The Role and Team**

**37.5 hours per week, any 5 in 6 days**

The role of our Customer Services Advisor is critical to the success of our business.

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

The role involves the taking of customer orders and also the making of outbound courtesy calls.

These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.

Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.

The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

**Who We Are**

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years.

Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more

£11.45 per hour + bonus + benefits

**Responsibilities**:

- Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
- To support drivers with route planning for the next days’ delivery rounds.
- To ensure each customer is provided with “exemplary” service on each telephone call or contact.
- To update customer records and liaise with customer relatives as required.
- To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
- Prepare promotional literature as required and communicate details of new products or promotions to customers.
- To search, provide and continually look for new business opportunities.
- To share best practices with colleagues in an effort to continuously improve our service proposition.
- To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Qualifications:
**Essential**:

- Experience of a customer service role
- Confident using a Personal computer to manage and process orders
- Confident telephone manner
- Able to pay attention to detail and be accurate in your work
- Numerate and good written English; GCSE Maths & English standard or equivalent
- Able to work to deadlines

**Desirable**:

- Have worked in the elderly/care market
- Experience of working in a team environment
- Full UK Driving Licence

**Personal Qualities**:
As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
- This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
- To take an active interest in getting to know every customer and become a trusted friend.
- A good listener, you’ll be able to treat every customer as an individual.
- To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
- Ability to communicate and relate to people at all levels.
- Ability to work under own initiative, plan own day, manage own time.
- To act as a link for drivers and customers if any problems arise during a delivery round.
- To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
- To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
- Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.

  • Service Advisor

    5 months ago

    Great Dunmow, United Kingdom Taylor's Service Centres Full time

    **Service Advisor for an Established Independent Service Centre in Mid-Essex** - Basic salary £26,000 - £30,000 (DOE) + bonus - Monday - Thursday 08:00 - 17:30hrs. - Friday: 08.00 - 17.00hrs - Jaguar Land Rover / Audi / BMW / Mercedes-Benz / Porsche + other brands Due to continued business growth and expansion we are now seeking an additional full-time...

  • Customer Service Advisor

    6 months ago

    Great Dunmow, United Kingdom Station Coach Works Ltd Full time

    6 Months contract - with potential to go permanent We are looking for a Customer Service Advisor to meet and greet customers and assist with the associated paper work and phone calls for managing insurance claims and private jobs. Previous experience would be an advantage but not a requirement, full training will be given. Our body shop is BSI approved and...

  • Customer Service Advisor

    5 months ago

    Great Dunmow, United Kingdom Hunt-Rec Full time

    We have an exciting opportunity for someone looking to further their career within the freight industry. If you are a confident customer service assistant and looking to take the leap to progress your career, then we want to hear from you. Our client in Dunmow is looking for a Customer Service executive/Trainee Freight Forwarding Co-Ordinator. The main...

  • Customer Service Advisor

    5 months ago

    Great Barr, United Kingdom Hart Training and Recruitment Full time

    A fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...

  • Customer Service Advisors

    5 months ago

    Great Barr, United Kingdom Career Cross Limited Full time

    **Customer Service Advisors - Birmingham - £21,700 per annum plus benefits** Our client is a well-established company based in Birmingham, due to expansion they are now looking for an experienced Customer Services Advisors to join their team, helping customers across the West Midlands to benefit from Boiler replacements under a government...

  • Customer Service Advisors

    6 months ago

    Great Barr, United Kingdom Career Cross Limited Full time

    **Customer Service Advisors - Great Barr - £21k per annum plus benefits** Our client is a well-established company based in Great Barr, due to expansion they are now looking for an experienced Customer Services Advisors to join their team, helping customers across the West Midlands. **The role**: - Booking appointments - Advising customers on home energy...

  • Customer Service Advisor

    5 months ago

    Great Dunmow, United Kingdom Station Coach Works Ltd Full time

    We are looking for a Front of House Administrator to meet and greet customers and assist with the associated paper work and phone calls for managing insurance claims and private jobs. Previous experience would be an advantage but not a requirement, full training will be given. Our body shop is BSI approved and has contracts with many leading insurance...

  • Sales Advisor

    2 months ago

    Great Dunmow, United Kingdom CV-Library Full time

    Sales Advisor JOB DESCRIPTION ABOUT US 1Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning and the arts. JOB DESCRIPTION The role of a Sales Advisor is to promote and increase membership sales within the Centre,...

  • Customer Service Advisor

    2 days ago

    Great Malvern, United Kingdom CV-Library Full time

    Customer Service Advisor Full time, permanent £27,000p/a Hybrid Malvern Are you passionate about delivering exceptional customer experiences? Do you thrive in a collaborative environment where your contributions make a real impact? If so, this is your chance to shine. The Role As a Customer Service Advisor, you will play a key role in delivering...

  • Sales Advisor

    3 weeks ago

    Great Dunmow, United Kingdom CV-Library Full time

    Job Title: Sales Advisor - | 5-Star Homes | Essex Are you a dynamic Sales Advisor with a passion for luxury homes and the ambition to drive growth in a thriving business? We are recruiting on behalf of an exclusive boutique house builder known for creating exceptional, 5-star properties. With multiple land holdings secured for future developments, this...

  • Customer Service Advisor

    4 days ago

    Great Lea Common, United Kingdom CV-Library Full time

    Customer Service Advisor Reading, Hybrid / £20,000 - £24,000 / Permanent   My client, a leader in their market, are looking to recruit a Customer Service Advisor to join their rapidly growing team. This is a permanent position paying up to £24,000 and offering a hybrid working option. The successful candidate will have experience...

  • Customer Service Advisor

    5 months ago

    Great Milton, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**:Great Milton **Salary**:£20,000-£25,000 **Hours**:Full Time - Monday to Friday - 8.30-5.00 **Benefits**: - Free parking on-site - Regular staff social events - Continuous opportunity for career progression and further qualifications - Supportive and friendly working environment - Paid sick leave after 1...

  • Customer Service Advisor

    6 months ago

    Great Milton, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**:Great Milton **Salary**:£20,000-£25,000 **Hours**:Full Time - Monday to Friday - 8.30-5.00 **Benefits**: - Free parking on-site - Regular staff social events - Continuous opportunity for career progression and further qualifications - Supportive and friendly working environment - Paid sick leave after 1...

  • Customer Service Advisor

    5 months ago

    Great Milton, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**:Great Milton **Salary**:£20,000-£25,000 **Hours**:Full Time, Monday to Friday - 8.30-5.00 **Benefits**: - Professional, hardworking, yet supportive and friendly environment - Strong team ethos and ethical practices - Growth opportunities - Regular social events - Paid sick leave after 1 years’ service - Free...

  • Sales Advisor

    3 weeks ago

    Great Dunmow, United Kingdom CSC Recruitment Full time

    Job Title: Sales Advisor - | 5-Star Homes | EssexAre you a dynamic Sales Advisor with a passion for luxury homes and the ambition to drive growth in a thriving business? We are recruiting on behalf of an exclusive boutique house builder known for creating exceptional, 5-star properties. With multiple land holdings secured for future developments, this...

  • Customer Service Advisor

    5 months ago

    Great Milton, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**:Great Milton **Salary**:£20,000-£25,000 **Hours**:Full Time - Monday to Friday - 8.30-5.00 **Benefits**: - Professional, hardworking, yet supportive and friendly environment - Strong team ethos and ethical practices - Growth opportunities - Regular social events - Paid sick leave after 1 years’ service -...

  • Customer Service Advisor

    5 months ago

    Great Milton, United Kingdom Brave Human Capital Group Ltd Full time

    **Sales and Customer Service Advisor** **Location**:Great Milton **Salary**:£20,000-£25,000 **Hours**:Full Time - Monday to Friday - 8.30-5.00 **Benefits**: - Professional, hardworking, yet supportive and friendly environment - Strong team ethos and ethical practices - Growth opportunities - Regular social events - Paid sick leave after 1 years’...

  • Customer Service Advisor

    5 months ago

    Great Barr, United Kingdom Concept Resources Full time

    We currently have a brand new opportunity for experienced customer service advisors to join a family owned market leading organisation in the Hamstead area of Birmingham, working Monday - Friday (9-5) applicants will need to have proven experience in customer service dealing with customers and suppliers in an office environment. Strong communication skills...

  • Customer Service Advisor

    6 months ago

    Great Milton, United Kingdom Brave Human Capital Group Ltd Full time

    **Sales and Customer Service Advisor** **Location**:Great Milton **Salary**:£20,000-£25,000 **Hours**:Full Time - Monday to Friday - 8.30-5.00 **Benefits**: - Professional, hardworking, yet supportive and friendly environment - Strong team ethos and ethical practices - Growth opportunities - Regular social events - Paid sick leave after 1 years’...

  • Customer Service Advisor

    2 months ago

    Great Yarmouth, United Kingdom CV-Library Full time

    P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Customer Service Advisor to join their team based in Great Yarmouth on a full time, permanent basis. Role Summary: The ideal fit for this role will have a background in customer services and/or sales and be confident speaking with and supporting customers. But...