Customer Service Advisor

2 days ago


Great Notley, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full time

**Customer Service Advisor - Braintree CM77**

**This is a permanent Position**
**Salary**:
£23,000 per year

**Hours:
**08:00-17:00

**The Company**

Our Client specialises in the development of Mobility Aids for their customers They are one of their market-leaders in their current sector and are hiring a position for a Customer Service Advisor offering an attractive salary with other company benefits

**The Role**

To answer calls within this busy department and expedite the customer complaint, reason for calling. Ensuring that the knowledge of Products and processes are kept up to date and fresh.
- Answer incoming calls and use a professional, calm, helpful tone.
- Raise claims and ensure all relevant information is asked for and recorded.
- Ensure that diary reminders are set to call back and communicate with the customer where their complaint is.
- Raise call outs whether FOC under the warranty guidelines or take payment where required.

**For more information please contact Leigh by sending your CV via this advertisement or call her on our landline for a chat



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