Customer Service Advisor

3 weeks ago

Great Milton, United Kingdom Brave Human Capital Group Ltd Full time

**Customer Service Advisor**

**Location**:Great Milton

**Salary**:£20,000-£25,000

**Hours**:Full Time - Monday to Friday - 8.30-5.00

**Benefits**:

- Free parking on-site
- Regular staff social events
- Continuous opportunity for career progression and further qualifications
- Supportive and friendly working environment
- Paid sick leave after 1 years’ service
- Bonus scheme based on sales and quality targets up to 5% of salary

**Our Client**:
We are recruiting for Which-Award-winning national insurer, NFU Mutual. The Company excels in providing products of exceptional quality, offering industry-leading levels of customer service and who are renowned for retaining their customers year on year. The organisation is also officially recognised as being a 'great place to work' and place huge emphasis on developing and investing in their people. They are a professional, collaborative team and their goal is to grow the business through providing incredible service.

**The Role**:
Due to NFU Mutual’s continued growth, they are looking for a Sales and Customer Service Advisor to join the team. You will be responsible for supporting existing customer with policy changes, selling personal and commercial insurance products and making sure that you uphold their exceptional customer service standard.

**Responsibilities**:

- Identifying and promoting their range of investment, pension and health & safety products.
- Ensuring that you deliver for their customers in a timely manner so customers have the cover that they need when they need it.
- Getting involved in team initiatives so that they remain a great place to work.
- Attending events to meet customers, and to promote their services to potential new leads.

**Skills and Requirements**:

- Previous experience working in customer service is essential.
- Excellent communication skills both verbal and written.
- Minimum GCSE C grade (or equivalent) in Maths and English.
- Demonstrate problem solving ability, good attention to detail and willingness to use own initiative and judgement.

**Job Types**: Full-time, Permanent

Pay: £22,300.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Great Milton: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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