Temporary Customer Service Executive
2 weeks ago
URGENTLY seeing 2 x temporary customer service executives.
Opportunity to join a super brand within their Customer Service team based in Langley, Berkshire.
We are looking for 2 people to join asap and the booking will likely last anything from 3-5 months. Working days are Monday to Friday, normal office hours.
Pay rate: £11 per hour + holiday pay
You will be part of a small customer service team who are responsible for processing orders and delivering excellent customer service, reporting directly into the Customer Services Manager.
Key duties include:
- Receiving and making calls to existing customers and placing orders onto the system
- Upselling and cross-selling on any promotional items and stock
- Ensuring all web and call orders and processed accurately and within same day response times
- Assisting the customer with any order related issues or enquiries including late delivery and/or damaged stock
- Sales administration - uploading invoices, raising credit notes etc
- Ensuring accurate entry of notes on the system
- Processing online orders
- Liaising with internal departments including stock department, Warehouse and Accounts.
Expectations:
- A positive 'can do’ attitude
- A real passion for customer services and delivering excellent service at all times
- A strong team player
- Excellent telephone manner and strong written skills
This is the ideal opportunity for someone who has gained experience within Retail/hospitality and/or the beauty industry and is looking to take their experience and customer service skills to the next level and move into an office based position within aglobal business that offers excellent career development.
The hours are Monday to Friday so if you are in retail/hospitality or beauty you will also move away from those pesky weekend shifts
For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.
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