Client Service Specialist
3 weeks ago
**About us**
CXC occupies a unique position as the world’s largest privately held Contractor Management Organisation. We design, manage, and deliver outsourced contractor management programmes across the globe, with operations in 71 countries and ambitious growth plans.
We are privileged to work with some of the largest international enterprises, coolest start-ups, and large technology companies, providing them with compliant contractor management and payment programmes. CXC is entrepreneurial, agile, and above all, a great place to work.
We are looking for a Client Service Specialist with a great attitude and strong work ethic to join our growing Client Services team, to help provide a first-class service and solutions to our clients and contractors alike.
**About the role**
Are you, client focused with an impeccable attention to detail? But most of all you are not afraid to roll up your sleeves to get the job done? Then this is the role for you The Client Service Specialist role is both diverse and challenging and no two days will be the same.
**Skills and Requirements**
- Highly organised with strong administrative skills and ability to effectively prioritise
- Proficiency in computer systems especially Excel and the ability to quickly learn different systems and work across multiple platforms
- Excellent communication skills, both oral and written
- Ability to work successfully cross culturally and with all levels of stakeholders globally
- Good understanding of contingent labour compliance or other recruitment is desirable
- Highly motivated and able to work both as part of a team and individually
**Responsibilities**
- Establish and develop relationships across CXC Global’s business
- Process compliance management in a timely manner, and within the agreed SLA’s, keeping stakeholders informed
- Responsible for the execution, distribution, review, accuracy of compliance documentation.
- Provide real time and regular updates on the progress of all referrals across the client portfolio
- Escalate all compliance and contract execution issues and unresponsive referrals to stakeholders within the respective SLAs and manage through to resolution
- Responsible for the stakeholder / contingent worker relationship during the compliance and contract execution process and on-going compliance data, information, and documentation management processes
- Management of appropriate, effective, timely and robust communications with external parties, including stakeholders, suppliers, contingent workers and third parties (where required)
- Ensure all data, information and documentation is thoroughly assessed against requirements and respective system/s accurately updated in a timely fashion
- Delivery of 100% adherence to compliance and contract execution requirements
- Update stakeholders for respective contingent worker data, information, and documentation amendments
- Update and liaise with stakeholders for all ongoing and expiry management for respective data, information, and documentation
- Manage all contingent worker extension requests
- Report on the international contingent labour workforce as required
- Continually work to improve efficiency and reporting capabilities, working with the team and with all relevant stakeholders and suppliers
- Support ad hoc process and compliance requests in relation to contingent labour
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