Customer Service Advisor

3 months ago


Bristol, United Kingdom Bristol City Council Full time

**Community Meals Service Vacancy**

**Permanent 12 hours Part Time Customer Service Advisor Position. This includes some bank holidays.**

**Shift hours are 9.00an - 15:30pm to include Saturday and Sunday on a rota basis, shift pattern to be discussed at interview**

An opportunity has arisen to join the Community Meals Service as a Customer Service Advisor.

You will join a diverse and friendly team of people who are committed to making sure that our customers receive a quality service.

You will be part of the Citywide effort to support citizens to remain as independent as possible in their own homes, by ensuring they are provided a hot nutritious meal and by checking on their safety and wellbeing.

If you are looking for an office-based position which helps to support people in your community, are highly motivated, reliable, flexible and able to work well under pressure, this could be the position for you.

We are looking for someone who has experience of working in a customer focused environment, able to work independently and within a team, and, on occasions, to lone work.

You will be the first contact people have with the Meals Service dealing with customers, relatives, and outside agencies, and answering all queries in a professional and friendly manner over the phone.

**Why Bristol City Council?**

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

**How do I apply?**

**For further information, please refer to the Job Description and Person Specification or alternatively, please contact Sue Pascoe**
- At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit._



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