Account Coordinator Maternity Cover 6-12 Months

3 weeks ago

Wokingham, United Kingdom Fisco Uk Full time

**ABOUT THE COMPANY**

FISco stands at the forefront of the UK's rapidly expanding technology-driven facilities management sector. Currently, the company boasts a robust workforce, employing over 300 individuals directly and 2000 indirectly, and is on the verge of achieving an annual turnover of £40 million. Our pioneering approach provides scalable and adaptable solutions tailored to the evolving needs of our clients. Nationwide, over 30 esteemed Blue chip organisations entrust FISco with the management of their premises, enabling them to concentrate on elevating their business to greater heights.

We offer a competitive starting salary between £26,000 - £27,000; This opportunity is not only a chance to advance your career but to do so within an organisation that prides itself on delivering exceptional service, fostering a culture of hard work, and promoting excellence among its team members.

We firmly believe in the immense benefits that a diverse workforce brings to our organisational prowess and integrity. FISco UK is an ardent advocate for equality, offering equal employment opportunities and fair compensation without bias towards race, gender, religion, sex, sexual orientation, national origin, or disability.

**KEY TASKS**

You will play an integral role in ensuring the services we offer are delivered in a timely manner at the highest standards.

First point of contact for fixed line query from clients/Service Desk.

Ensure scheduled task module for fixed services is updated (bulk) to allow for service desk operatives to correctly book regular maintenance visits.

Co-ordinate terminations in line with closed site procedure for site closures/new services for relocations

Co-ordinate contract renewals and supplier purchase orders.

Ad hoc fixed new lines and service/schedule set up.

Update consumables online templates.

Main contact for client enquiries in relation to fixed service enquiries and changes.

Adhoc document preparation for reports/JEM’s - Excel, Word, PowerPoint.

Ensure building and contact information in TASKYE is kept up to date and relevant.

Aid Account Manager as required for contract assignment and new contract mobilisations.

Carry out quality audits as and when required

First point of contact on Out Of Hours Rota

Aid the Account Manager for re-engineering of services

Aid Account Manager for contract Gap Analysis

**TASKYE responsibilities**:
Setup new contract database

Import new contract sites, users, suppliers

TASKYE Monthly Reports

JEM Reports

Monthly Account Co-ordinator review

Creating new internal / customer users

Adding new sites

Adding new suppliers

Adding/changing authoriser

**KEY PERFORMANCE INDICATORS**
- Accuracy of client databases and essential information in regarding to site details.
- No duplicated suppliers on Taskye
- Supplier details updated within Taskye
- 100% of new supplier imported have out of hours contact & escalation contact details added to Taskye
- Ensure completion and accuracy of JEMS report with adherence to deadlines
- 3 documented and implemented innovations P/A which improve service, reduce cost or provide efficiencies to systems and processes.
- 1 Taskye new module specification per annum
- Quotation internal approval within 2 days SLA
- Effective logging and records of client complaints
- Review and update for compliance GAP analysis monthly with Account Manager

**WHAT ARE WE LOOKING FOR?**
- Full training will be provided for the role.
- Excellent communication skills, both written and verbal.
- Willingness to exceed customer expectations.
- Ability to take initiative, prioritise and manage time effectively.
- Self-motivated and positive attitude.
- Ability to work on your own and within a team.
- Innovative and imaginative.
- Flexibility and adaptiveness to change.
- Contribute to team building and succession planning
- Ambitious, willing to grow and develop with the business.
- Is numerate and analytical and financially aware (desirable)
- Familiar with Microsoft packages (desirable)
- Worked in a support service team or facilities management (desirable)

**WHAT YOU’LL GET FROM US**

A team where you can voice your own opinion, make an impact and where you and your experience are valued. We offer ample opportunities for internal progression, enabling you to engage in cross-training and actively shape your career trajectory within the company. Our support extends to employees eager to pursue diverse interests, ensuring your professional development is both enriching and aligned with your aspirations.

**JOB DETAILS**

Hours of Work: Monday to Friday 0830-1730

**Salary**: £26,000 - £27,000 dependant on experience

Location: Arena Business Centre, 100 Berkshire Place, Winnersh, Wokingham, RG41 5RD

**BENEFITS**
- Brand new office building.
- Pension.
- Employee Assistance Program.
- Company sponsored events.
- Annual performance related bonus.
- 25 days holiday plus bank holidays.

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